Training & Center Specialist

4610 Sandvik Coromant Company; Mebane (NC); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Health and dental benefits

401(k) retirement plan

Professional development

Job summary

Sandvik Coromant in Mebane, NC is seeking a Training & Center Specialist to plan and run machine demonstrations, customer tests, and training events at the Center. You will collaborate with cross-functional teams to support sales initiatives and drive Center utilization.

The role emphasizes hands-on technical demonstrations, e-learning, and ongoing improvements in customer experience, with on-site operations in Mebane, NC.

Qualifications

• Degree in Mechanical/Manufacturing Engineering or equivalent.
• Minimum 5 years in metal cutting, machining or manufacturing.
• Advanced CAM and CNC programming knowledge.
• Strong machining processes and tooling understanding.
• Experience supporting technical demos or training.
• Fluent English, written and spoken.
• Proficient with Microsoft Office and ERP/CRM like Dynamics.

Responsibilities

• Plan, prepare, execute, and evaluate machine demonstrations, customer tests, technical events, and training activities.
• Support customer visits and ensure an exceptional customer experience within the Center.
• Coordinate facility operations, machine time allocation, equipment maintenance, and the setup of new equipment.
• Develop customized demonstration schedules and technical support materials.
• Support Center certification initiatives and ensure compliance with global standards.
• Gather and analyze customer feedback, market insights, and competitive intelligence to identify business opportunities.
• Support quality processes by monitoring results, implementing corrective actions, and driving continuous improvement.
• Collaborate with Sales, Marketing, Training, and Product teams to maximize Center utilization and business impact.
• Drive digitalization initiatives through innovative technologies such as e-learning, virtual demonstrations, connectivity solutions, and virtual reality.
• Assist with budgeting, forecasting, and cost control activities related to Center operations.
• Build and maintain partnerships with CAM software suppliers and other strategic stakeholders.
• Benchmark best practices and implement improvements that enhance efficiency, customer value, and business performance.

Skills

CAM programming

CNC programming

Machining processes

English fluent

Microsoft Office

Education

Bachelor's in Mechanical Engineering

Tools

Dynamics ERP

Job description

Sandvik Coromant in Mebane, NC is looking for Training & Center Specialist. Location: On-site at Mebane, NC.

We are currently accepting applications from U.S. citizens based in the United States, with a preference for those in & around the Mebane, NC region. At Sandvik Coromant, we are passionate about innovation, customer success, and advancing manufacturing excellence. We are seeking a highly motivated Training & Center Specialist to support the day-to-day operations of our Center while delivering exceptional technical demonstrations, customer experiences, and training support. This role offers a unique opportunity to combine technical expertise, customer engagement, and continuous improvement in a dynamic, collaborative environment.

About the Role

As a Training & Center Specialist, you will play a key role in planning, executing, and evaluating machine demonstrations and technical activities that support customer visits, training programs, events, field testing, and sales initiatives. You will help ensure our Center operates efficiently while creating memorable experiences that strengthen our brand and drive business growth. Working closely with Center Specialists, Training teams, Sales, Marketing, and other cross-functional partners, you will contribute to the development and execution of activities that showcase Sandvik Coromant’s solutions and capabilities.

Key Responsibilities

• Plan, prepare, execute, and evaluate machine demonstrations, customer tests, technical events, and training activities.
• Support customer visits and ensure an exceptional customer experience within the Center.
• Coordinate facility operations, machine time allocation, equipment maintenance, and the setup of new equipment.
• Develop customized demonstration schedules and technical support materials.
• Support Center certification initiatives and ensure compliance with global standards.
• Gather and analyze customer feedback, market insights, and competitive intelligence to identify business opportunities.
• Support quality processes by monitoring results, implementing corrective actions, and driving continuous improvement.
• Collaborate with Sales, Marketing, Training, and Product teams to maximize Center utilization and business impact.
• Drive digitalization initiatives through innovative technologies such as e-learning, virtual demonstrations, connectivity solutions, and virtual reality.
• Assist with budgeting, forecasting, and cost control activities related to Center operations.
• Build and maintain partnerships with CAM software suppliers and other strategic stakeholders.
• Benchmark best practices and implement improvements that enhance efficiency, customer value, and business performance.

Required Qualifications

• Degree in Mechanical Engineering, Manufacturing Engineering, or a related technical field, or equivalent practical experience.
• Minimum of 5 years of experience in a metal cutting, machining, or manufacturing environment.
• Advanced knowledge of CAM and CNC programming.
• Strong understanding of machining processes, tooling applications, and manufacturing technologies.
• Experience supporting technical demonstrations, customer testing, or application engineering activities.
• Fluent English communication skills, both written and verbal.
• Proficiency with Microsoft Office applications and business systems such as Dynamics or similar ERP/CRM platforms.

Preferred Competencies

• Project management experience and the ability to manage multiple priorities.
• Strong planning, organizational, and time management skills.
• Customer-focused mindset with a passion for delivering outstanding service.
• Commercial awareness with an understanding of sales and marketing principles.
• Experience with budgeting, forecasting, and cost management.
• Excellent teamwork and collaboration skills.
• A continuous improvement mindset with a passion for innovation and digitalization.

What Success Looks Like

• Deliver high-quality demonstrations and technical support that create value for customers.
• Help expand Center utilization and contribute to business growth initiatives.
• Foster strong collaboration across functions and external partners.
• Continuously improve processes, efficiency, and customer experiences.
• Act as an ambassador of the Sandvik Coromant brand and technical expertise.

Benefits

Sandvik offers a comprehensive total compensation package including a competitive benefits package of health, dental and disability insurance, and a 401(k)-retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.

Equal Opportunity Statement

Sandvik Coromant is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at [e-mail]. Sandvik also provides reasonable accommodation to employees with disabilities consistent with its obligations under the law.