Center Training Specialist: Demos & Customer Experience

Sandvik AB; Mebane, Northern (NC, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Sandvik Coromant in Mebane, NC is seeking a Training & Center Specialist to plan, execute, and evaluate machine demonstrations and technical activities for customer visits, training programs, events, and sales initiatives. You will work with cross-functional teams to develop demonstrations, support center operations, and drive digitalization through e-learning and virtual demonstrations.

A candidate with 5+ years in metalworking and CAM/CNC know-how will thrive in this role and contribute to

Qualifications

• Degree in Mechanical Engineering, Manufacturing Engineering, or related technical field.
• 5 years of experience in metal cutting, machining, or manufacturing environment.
• Advanced knowledge of CAM and CNC programming.
• Strong understanding of machining processes, tooling applications, and manufacturing technologies.
• Experience supporting technical demonstrations, customer testing, or application engineering.
• Fluent English communication skills, both written and verbal.
• Proficiency with Microsoft Office and Dynamics or similar ERP/CRM platforms.
• Project management experience and ability to manage multiple priorities.
• Strong planning, organizational, and time management skills.
• Customer-focused mindset with a passion for delivering outstanding service.
• Commercial awareness with an understanding of sales and marketing principles.
• Experience with budgeting, forecasting, and cost management.
• Excellent teamwork and collaboration skills.
• Continuous improvement mindset with a passion for innovation and digitalization.

Responsibilities

• Plan, prepare, execute, and evaluate machine demonstrations, customer tests, technical events, and training activities.
• Support customer visits and ensure an exceptional customer experience within the Center.
• Coordinate facility operations, machine time allocation, equipment maintenance, and setup of new equipment.
• Develop customized demonstration schedules and technical support materials.
• Support Center certification initiatives and ensure compliance with global standards.
• Gather and analyze customer feedback, market insights, and competitive intelligence to identify business opportunities.
• Support quality processes by monitoring results, implementing corrective actions, and driving continuous improvement.
• Collaborate with Sales, Marketing, Training, and Product teams to maximize Center utilization and business impact.
• Drive digitalization initiatives through e-learning, virtual demonstrations, connectivity solutions, and virtual reality.
• Assist with budgeting, forecasting, and cost control activities related to Center operations.
• Build and maintain partnerships with CAM software suppliers and other strategic stakeholders.
• Benchmark best practices and implement improvements that enhance efficiency, customer value, and business performance.

Skills

Project management

English fluency

Budgeting & forecasting

Teamwork

Continuous improvement

Time management

Customer focus

Commercial awareness

Cross-functional collaboration

Education

Degree in Mechanical Engineering, Manufacturing Engineering, or related technical field

Tools

CAM

CNC programming

Microsoft Office

Dynamics/ERP/CRM

Job description

Sandvik Coromant in Mebane, NC is seeking a Training & Center Specialist to plan, execute, and evaluate machine demonstrations and technical activities for customer visits, training programs, events, and sales initiatives. You will work with cross-functional teams to develop demonstrations, support center operations, and drive digitalization through e-learning and virtual demonstrations.

A candidate with 5+ years in metalworking and CAM/CNC know-how will thrive in this role and contribute to