Training Associate | Los Angeles

Blank Street, Inc.; Los Angeles (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

15 days of paid annual leave

Health plan options

Commuter benefits

Parental leave

Bereavement leave

Regular access to Regulars program – (

Free Blank Street swag

Equity

Job summary

Blank Street, Inc. is seeking a Training Associate in Los Angeles to elevate barista and shift-lead training, guiding new teammates from onboarding through accreditation and coaching them in-store to build confident teams delivering exceptional coffee and hospitality.

You will partner with Operations to identify improvement opportunities, create action plans, lead orientations, seasonal trainings, and store-opening sessions, while shaping the future of Blank Street's training programs.

Qualifications

• 2+ years barista and training experience.
• Ability and willingness to travel regularly between stores across LA.
• Master of time management and prioritization.
• Expert in milk steaming with precise textures for lattes, flat whites, and cappuccinos.
• Consistently pours latte art with intentional technique.

Responsibilities

• Oversee, validate, and track each barista’s journey through the new hire training program.
• Support in-store training and lead large group trainings at the lab; facilitate final bar assessments.
• Provide area training support and assist with new product launches and initiatives.
• Conduct quarterly assessments to raise product quality and develop reporting for field leaders.
• Build knowledge of all products/recipes to maintain quality adherence in-market.
• Develop cross-functional reporting tools to improve store performance insights.
• Foster a learning culture and keep teams motivated to learn.

Skills

Coffee knowledge

Customer experience

Experience training

Brand training

Cross-functional collaboration

Excellent communicator

Education

High school diploma or equivalent

Tools

Training materials

Job description

About Us

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Add a Spark to the Ordinary…

We're looking for a Training Associate to help take Blank Street's barista and shift lead training to the next level. In this role, you'll support new team members from onboarding through accreditation, coaching them in-store and partnering closely with Operations to build confident, capable teams that deliver exceptional coffee, matcha, and hospitality.

You’ll help drive training results by identifying opportunities for improvement, creating action plans with Operations, and sharing feedback from the field to strengthen our training programs, processes, and standards.

You’ll also lead new hire orientations, seasonal drink trainings, new store opening trainings, coffee and matcha education, and team events like Latte Art Throw Downs in the LA market. As Blank Street grows, you’ll have the opportunity to take on new projects and help shape the future of training.

We’re looking for someone who is passionate about coffee, loves developing others, takes ownership, and thrives in a fast-paced environment. This is an in-person role based in LA reporting to the Senior Training Manager.

What You’ll Own

• Oversee, validate, and track each barista’s journey through the new hire training program, and work with our ops partners to ensure a positive experience for all.
• Support the new hire training program by assisting with in-store training, leading large group trainings at the lab, and facilitate final bar assessments.
• Provide area training support as needed by conducting shift lead training certifications, assisting with new product launches and other key initiatives.
• Drive your stores toward higher product quality standards by conducting robust quarterly assessments for all DC and Philadelphia stores and assist in the development of unique, actionable reporting that will enable field leaders to implement necessary improvements.
• Possess in-depth knowledge of all of our products and recipes enabling you to help maintain recipe & quality adherence in the market.
• Develop and foster cross functional relationships to help build effective reporting tools to provide insight into store performance and drive results.
• Find creative ways to build and foster a learning culture at Blank Street, keeping teams motivated, engaged, and excited to learn.
• Be an inspirational leader full of coffee knowledge and passion for the craft, knowing how to tailor training approaches to individuals to ignite passion and the desire to pour love into every cup of coffee made.
• Support the creation and implementation of cross functional projects that ensure a 5 star barista experience.
• Support the training and development of future Training Coordinators on your team.

Who We're Looking For

• Coffee knowledge and expertise
• Customer & employee experience obsessed.
• Experience training within an established brand
• Ability to create thoughtful and detailed training content and programs
• Product quality obsessed
• Strong multitasker with proven ability to balance multiple priorities
• Excellent communicator, written and verbal
• Top tier presentation delivery
• Proven ability to work cross functionally with multiple departments
• Proven ability to manage time effectively and prioritize tasks independently
• Strong multitasker with proven ability to balance multiple priorities

Requirements

• 2+ years barista and training experience
• Ability and willingness to travel regularly between stores across LA
• A master of time management and prioritization
• Expert in milk steaming with precise textures for lattes, flat whites, and cappuccinos
• Consistently pours clean hearts, tulips, and rosettas with intentional technique
• This is a full time role (50 hours per week, 5 days a week) and requires flexibility to work outside of store operating hours, including weekends, as necessary.

Benefits & Perks

• $75,000 - $85,000 annual base salary
  • Blank Street, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Our salaries are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Additional components include equity, healthcare benefits, paid time off and various work perks (commuter benefits, free coffee). Details will be discussed during the interview process. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
• 15 days of paid annual leave (on top of company-observed holidays and sick time)
• Three health plan options, with full coverage available for two employee-only tiers
• Commuter benefits
• Parental leave
• Bereavement leave
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more!
• Regular social outings with the team
• Free Blank Street swag