Training Associate | DC & Philadelphia

Blank Street, Inc.; Washington, Philadelphia (District of Columbia, Philadelphia County); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Regulars program

Free coffee and matcha

Blank Street swag

Health plan options

Parental leave

Job summary

Blank Street, Inc. is seeking a Training Associate to elevate barista and shift lead training across Washington, DC and Philadelphia markets. The role supports onboarding through accreditation, coaching in-store, and partnering with Operations to build confident teams delivering exceptional coffee and hospitality.

You will lead new hire orientations, seasonal trainings, and store openings, shaping training programs and standards while reporting to the Senior Training Manager.

Qualifications

• 2+ years barista and training experience

Responsibilities

• Oversee barista journey through new hire training and partner with ops to ensure positive experience.
• Lead in-store training, large group trainings at the lab, and finalize bar assessments.
• Provide area training support, conduct shift lead trainings, and assist with new product launches.
• Develop reporting tools to track store performance and drive improvements.
• Support creation and implementation of cross-functional projects for a 5-star barista experience.

Skills

Coffee knowledge

Customer experience

Brand training

Training content creation

Product quality

Multitasking

Cross-functional collaboration

Effective communication

Job description

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Add a Spark to the Ordinary…

We're looking for a Training Associate to help take Blank Street's barista and shift lead training to the next level. In this role, you'll support new team members from onboarding through accreditation, coaching them in-store and partnering closely with Operations to build confident, capable teams that deliver exceptional coffee, matcha and hospitality.

You'll help drive training results by identifying opportunities for improvement, creating action plans with Operations, and sharing feedback from the field to strengthen our training programs, processes, and standards.

You'll also lead new hire orientations, seasonal drink trainings, new store opening trainings, coffee and matcha education, and team events like Latte Art Throw Downs in the Washington DC and Philadelphia market. As Blank Street grows, you'll have the opportunity to take on new projects and help shape the future of training.

We're looking for someone who is passionate about coffee, loves developing others, takes ownership, and thrives in a fast-paced environment. This is an in-person role based in either Washington DC or Philadelphia reporting to the Senior Training Manager.

What You’ll Own

• Oversee, validate, and track each barista’s journey through the new hire training program, and work with our ops partners to ensure a positive experience for all.
• Support the new hire training program by assisting with in-store training, leading large group trainings at the lab, and facilitate final bar assessments.
• Provide area training support as needed by conducting shift lead training certifications, assisting with new product launches and other key initiatives.
• Drive your stores toward higher product quality standards by conducting robust quarterly assessments for all DC and Philadelphia stores and assist in the development of unique, actionable reporting that will enable field leaders to implement necessary improvements.
• Possess in-depth knowledge of all of our products and recipes enabling you to help maintain recipe & quality adherence in the market.
• Develop and foster cross functional relationships to help build effective reporting tools to provide insight into store performance and drive results.
• Find creative ways to build and foster a learning culture at Blank Street, keeping teams motivated, engaged, and excited to learn.
• Be an inspirational leader full of coffee knowledge and passion for the craft, knowing how to tailor training approaches to individuals to ignite passion and the desire to pour love into every cup of coffee made.
• Support the creation and implementation of cross functional projects that ensure a 5 star barista experience.
• Support the training and development of future Training Coordinators on your team.

Who We're Looking For

• Coffee knowledge and expertise
• Customer & employee experience obsessed.
• Experience training within an established brand
• Ability to create thoughtful and detailed training content and programs
• Product quality obsessed
• Strong multitasker with proven ability to balance multiple priorities
• Excellent communicator, written and verbal
• Proven ability to work cross functionally with multiple departments
• Proven ability to manage time effectively and prioritize tasks independently
• Strong multitasker with proven ability to balance multiple priorities

Requirements

• 2+ years barista and training experience
• Ability and willingness to travel regularly between stores across Washington, DC and Philadelphia
• A master of time management and prioritization
• Expert in milk steaming with precise textures for lattes, flat whites, and cappuccinos
• Consistently pours clean hearts, tulips, and rosettas with intentional technique
• This is a full time role (50 hours per week, 5 days a week) and requires flexibility to work outside of store operating hours, including weekends, as necessary.
• $75,000 - $85,000 annual base salary
• 15 days of paid annual leave (on top of company-observed holidays and sick time)
• Three health plan options, with full coverage available for two employee-only tiers
• Parental leave
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more!
• Regular social outings with the team
• Free Blank Street swag