Training Architect for a Fast-Growth Inspections Platform

Inspected, Inc.; Plantation (FL); Hybrid; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health benefits

401(k)

Job summary

Inspected, Inc. is seeking a Training Specialist at our Plantation, FL headquarters. The role blends onboarding contractor clients with internal enablement, ensuring compliant use of Permit Hub and accurate documentation across jurisdictions.

The ideal candidate will craft repeatable training materials, deliver live sessions, and coordinate with Compliance to update processes. A hybrid work setup and travel for onboarding may be required.

Qualifications

• High school diploma or GED required; minimum of one year of experience in training, customer service, or customer success.
• Ability to independently research, analyze, organize, and summarize processes into clear, well-written training materials and documentation.
• Ability to work effectively within a dynamic environment, collaborating and supporting multiple business units and external clients.
• Self-starter who works well independently and within a team while managing numerous projects and priorities at once.
• Ability to interact effectively and professionally with contractor clients and all levels of the internal organization.
• Highly detail-oriented and organized, with excellent written and verbal communication skills.
• Strong computer skills including the Microsoft Office Suite and CRM systems such as HubSpot.

Responsibilities

• Develop and deliver onboarding training for new contractor clients, covering how to submit requests, use Permit Hub, and work with Inspected’s virtual inspection process.
• Build clear, repeatable training materials — guides, walkthroughs, and FAQs — that reduce the number of basic questions new clients need to ask support.
• Host live or virtual training sessions for new contractor accounts and answer platform and process questions in real time.
• Gather feedback from new clients during onboarding and flag recurring confusion points to the Compliance Lead for process or material updates.
• Train internal positions — including Permit Coordinators, Customer Support Specialists, and other operational roles — on compliance processes, platform tools, and standard operating procedures.
• Build and maintain internal training materials and onboarding checklists so new hires ramp consistently regardless of who trains them.
• Partner with department leads to identify training gaps as roles, tools, or jurisdictions change, and build refresher training accordingly.
• Support new-hire onboarding sessions covering compliance basics, documentation standards, and platform navigation.

Skills

Training materials

CRM usage

Written communication

Verbal communication

Attention to detail

Project management

Cross-team collaboration

Education

High School Diploma or GED

Tools

HubSpot CRM

Microsoft Office Suite

Job description

Inspected, Inc. is seeking a Training Specialist at our Plantation, FL headquarters. The role blends onboarding contractor clients with internal enablement, ensuring compliant use of Permit Hub and accurate documentation across jurisdictions.

The ideal candidate will craft repeatable training materials, deliver live sessions, and coordinate with Compliance to update processes. A hybrid work setup and travel for onboarding may be required.