Customer Ops Associate I: Growth Path + Benefits

Inspected; Plantation (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health benefits

401(k)

Unlimited PTO

Growth opportunities

Job summary

Inspected is a fast-growing, tech-enabled platform modernizing remote inspections and permitting for construction in Florida. The Account Specialist I is an entry-level role on the Customer Operations team, designed to learn the inspection industry, develop client service habits, and grow into a long-term career at Inspected.

Under the Team Lead, you will manage contractor and inspector accounts, handle scheduling, and build foundational knowledge to advance to Account Specialist II.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Communications, or a related field preferred but not required
• 0–1 year of experience in customer service, scheduling, or a client-facing role; internship or part-time experience counts
• Strong attention to detail and a habit of checking information before acting
• Clear, professional verbal and written communication skills
• Ability to manage time effectively and ask for help when needed
• Comfortable learning new software and systems quickly; prior CRM experience not required
• Reliable, punctual, and committed to showing up consistently for clients and teammates
• Familiarity with HubSpot or similar CRM platforms
• Experience in construction, permitting, inspection, or a related field
• Bilingual in English and Spanish — a strong advantage in our South Florida market

Responsibilities

• Manage a defined set of contractor and inspector accounts under team lead guidance, handling day-to-day communication and scheduling with close oversight
• Monitor inspection schedules and flag conflicts, gaps, or missing information to the team lead promptly
• Coordinate between contractors and inspectors to confirm required documentation and materials are in place before inspections
• Always review account notes and history before reaching out to clients or taking any action on an account
• Respond to client inquiries in a timely and professional manner, escalating issues that require senior knowledge to the team lead
• Maintain accurate CRM records (HubSpot), logging all client interactions and account activity in real time
• Complete all assigned tasks within daily timeframes, communicating proactively if workload challenges arise
• Participate actively in all team training sessions and onboarding activities; demonstrate progress in platform knowledge over time
• Seek feedback from the team lead regularly and apply it; this role is a learning role and growth is expected

Skills

Attention to detail

Verbal and written communication

Time management

Willingness to learn

Bilingual English/Spanish

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

HubSpot

Job description

Inspected is a fast-growing, tech-enabled platform modernizing remote inspections and permitting for construction in Florida. The Account Specialist I is an entry-level role on the Customer Operations team, designed to learn the inspection industry, develop client service habits, and grow into a long-term career at Inspected.

Under the Team Lead, you will manage contractor and inspector accounts, handle scheduling, and build foundational knowledge to advance to Account Specialist II.