Training and Performance Specialist

Housing Forward; Dallas (TX); On-site; USD 53,000 - 72,000; Full time

Benefits offered by this job

Employer-provided benefits

Laptop provided

Health insurance contribution 90%

Paid time off

Job summary

Housing Forward is seeking a Training and Performance Specialist to join the Performance Management team in Dallas. You will plan, develop, and deliver training for the All Neighbors Coalition, including HMIS and CoC best practices, across direct service providers.

Under the Training Manager, you will manage LMS courses, coordinate schedules, and create instructional materials while staying current with HUD HMIS data standards and related regulations.

Qualifications

• Bachelor’s Degree in Education, Training Development or related field or 2 years of work experience
• Experience with training development and end-user documentation is preferred
• Experience as a trainer for online platforms is preferred
• Familiarity with HUD HMIS Data Standards is a plus

Responsibilities

• Coordinate and facilitate programmatic training for direct service providers
• Coordinate and facilitate HMIS training on data standards and local best practices
• Schedule and plan synchronous training sessions
• Instructor for eLearning courses in the LMS
• Collaborate with team to ensure accurate delivery of training materials
• Maintain proficiency with training team tech stack and updates
• Participate in CoC and HMIS workgroup meetings
• Support development of new training opportunities using ADDIE
• Provide personalized training and technical assistance as needed
• Travel to partner sites as required

Skills

Strong communication skills

Microsoft Office

Training delivery

Collaboration

Time management

Customer service

Attention to detail

Education

Bachelor’s Degree in Education/Training or related field

2 years related work experience

Tools

HMIS training & standards

LMS administration

Camatasia/Thinkific/DomiKnow (video tools)

Job description

TITLE: Training and Performance Specialist

Pay Type: Salary

FLSA: Exempt

COMPENSATION:

Min $53,000

Max $72,000

REPORTS TO: Training Manager

ORGANIZATION SUMMARY

Housing Forward is the backbone organization leading one of the nation's most innovative and successful homeless response systems. Through theAll NeighborsCoalition, Housing Forward aligns more than 150 public, private, and nonprofit partners to build a coordinated, data-driven system that resolves homelessness across Dallas and Collin Counties. Since 2021, the community has achieved five consecutive years of reductions in homelessness while Housing Forward has grown into a high-performing lead agency with more than 45 employees driving system strategy, performance management, and cross-sector collaboration.

Housing Forward is entering its next chapter by implementing bold strategies to ensure no one is forced to sleep outside. The organization seeks strategic leaders who thrive in complex environments, build alignment across diverse stakeholders, and embrace a culture of continuous learning, collaboration, and innovation to drive system improvement.

POSITION SUMMARY:

Housing Forward is looking for a passionate and driven trainer to join us in our mission to end homelessness in Dallas and Collin Counties. As part of the Performance Management team and under direct supervision of the Training Manager, the Training Coordinator will support training for the All Neighbors Coalition through the planning, development, and implementation of training courses and materials for a variety of programs.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Coordinate and facilitate programmatic training for direct service providers at All Neighbors Coalition member organizations, including CoC Best Practices, Program Delivery and Operations, Coordinated Assessment System, Trauma Informed Care, etc.
• Coordinate and facilitate required Homeless Management Information System (HMIS) training on standards for data collection, system access, and local best practices for all HMIS end users
• Coordinate the scheduling and planning of synchronous training, ranging from one-time single sessions to recurring sessions or ongoing cohort programs
• Fulfill role of Instructor for eLearning courses published in the Learning Management System (LMS), including enrolling users in courses, approving assignments, managing discussion posts, and providing technical assistance to end users
• Collaborate with Housing Forward team members at all levels to ensure thorough and accurate delivery of training content and materials relevant to their respective areas of expertise
• Remain conversant with any laws, policies, regulations, and guidelines applicable to topics in assigned training projects, which could include:
  • CoC Policies, Procedures, and Program Regulations
  • U.S. Department of Housing and Urban Development (HUD) HMIS Data Standards
  • Program Regulations and Data Standards for other Federal Funding Partners not listed
• Contribute to the organization’s online catalog of training materials, videos, documents, and other digital resources published on the Housing Forward website or within the LMS
• Apply the ADDIE instructional systems design process to support in the development of new training opportunities including eLearning courses, in-person and virtual Instructor Led Training (ILT), and other learning delivery methods
• Partner with other members of the Performance Management team to provide personalized training and technical assistance to CoC member organizations on an as-needed basis
• Maintain proficiency with all third-party products within the training team tech stack and stay current on all changes and updates to systems, both due to internal customizations and overall software updates
• Participate in CoC and HMIS Workgroup meetings and other project related meetings as needed
• Perform other duties as necessary and assigned

Knowledge, Skills, and Abilities:

• Excellent computer skills with attention to details
• Excellent written, oral communication, and listening skills with all levels of management, staff, and external clients, especially those who are not well versed with computers and technology
• Strong customer service skills and ability to positively diffuse user frustration
• Proficient in Microsoft office i.e. Word, Excel, PowerPoint, Outlook
• Experience working in areas of training and data strongly preferred
• Experience in the development of technical training programs and end user documentation strongly preferred
• Previous experience as a trainer for online platforms strongly preferred
• Demonstrated ability to manage multiple projects simultaneously and meet deadlines
• Previous experience facilitating synchronous and asynchronous adult learning
• Experience producing written and screenshot/video strongly preferred
• Experience with ClientTrack, HMIS and web technologies is a plus
• Familiarity and competency with HUD HMIS Data Standards is a plus
• Experience with Camtasia, Thinkific, DomiKnow or similar video recording and edit software is preferred

REQUIREMENTS:

• Bachelor’s Degree in Education, Training Development or related field or 2 years of work experience
• Must have reliable transportation, valid state issued driver’s license and car insurance. Please note that travel is required on a limited basis.
• Must be flexible to work at different sites as scheduled.
• Limited requirements, must be able to maintain files and lift objects that weigh up to 25 lbs.

WORK SCHEDULE:

• Housing Forwardconsiders normal hours of operation Monday – Friday from 8:00am-5:00pm. Somenightsand weekend meetings might berequiredto meet theneedsof partner agencies or to representHousing Forwardat community meetings.
• CurrentHousing Forwardguidelines state that employees must work at least3days per week in the office, but this is subject to change.Housing Locators howeverare required towork in the field with landlords and property managers to the extent needed to meet unit goals.

COMPENSATION:

• Housing Forward has a flexible PTO policy for all full-time employees. The office is officially closed on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, & Christmas Day. HousingForward hasMLK Jr., Juneteenth, and Election Day as Days of Service.
• This position is eligible for employer-provided benefits:
• Housing Forward pays 90% ofemployee Medical, Dental, and Vision insurance and 50% of Family Medical, Dental, and Vision insurance.
• Housing Forward provides Basic Life Insurance as well as Short- and Long-Term Disability Insurance.
• Housing Forward will provide a laptop. We will additionally provide the applicant with a phone and/or hot spot if needed.

Foradditionalquestions about the position, please contact Paula Ray, Training and Digital Learning Manager, at [e-mail]