Training and Implementation Specialist

risr/; United States; Remote; USD 60,000 - 73,000; Full time

Benefits offered by this job

Profit share

Health and wellbeing allowance

Flexible working

Job summary

risr/ is hiring a Training & Implementation Specialist to guide UK-based customers through onboarding and deploying our assessment solutions. You will design scalable learning resources, reduce reliance on live training, and work with the Customer Success team to ensure a smooth rollout.

You will create guides, SOPs, and documentation while supporting customers through change and helping users launch with confidence. A strong focus on clear communication and practical training is essential.

Qualifications

• Experience delivering software system training or onboarding for end users.
• Ability to explain complex concepts clearly to diverse audiences.
• Excellent written and spoken English for training and documentation.
• Natural curiosity about customer goals and motivation.
• Ability to work autonomously while collaborating with others.

Responsibilities

• Lead customer onboarding and implementation from discovery to launch.
• Configure systems to meet customer needs and manage change.
• Design and maintain learning resources, guides, and SOPs.
• Deliver tailored training sessions focused on outcomes and value.
• Collaborate with success, product, and engineering teams to improve materials.

Skills

Software training

Onboarding

English proficiency

Change management

Documentation

Tools

Zendesk

Monday.com

Job description

Full-time, permanent position. The role is based in the United Kingdom; applicants must live in the UK, and the company works remotely.As a Training & Implementation Specialist, you’ll guide customers through onboarding and implementing our assessment solutions.

Salary: £45,000 - £55,000 (depending on experience) plus profit share.

Why this role exists

Our customers rely on the risr/ platform to deliver high-stakes, workplace-based assessments that matter to institutions, professionals, and ultimately patient care. For our software to have the impact it’s designed for, customers need to be onboarded smoothly, configured well, and confident using it independently or as part of a managed service.

This role exists to make that happen not just through great training, but by designing clear, scalable learning and implementation experiences that enable customers to get up and running quickly, with minimal friction and minimal reliance on one-to-one support.

The role at a glance

As a Training & Implementation Specialist, you’ll guide customers through onboarding and implementing our assessment solutions.

You’ll work closely with customers to understand their goals and processes, support them through change, configure the platform to meet their needs, and ensure their users are ready to launch with confidence.

Crucially, you’ll also help us move away from repeated, manual training by creating clear, solution-focused documentation and learning resources that make onboarding easier, faster, and more consistent for everyone.

What you’ll be doing

Customer onboarding & implementation

• Lead customers through onboarding and implementation, from early discovery through to launch.
• Build on early discovery carried out with our solution specialists, capturing functional requirements and existing processes, so customers experience a seamless transition into onboarding
• Configure systems to support customer needs, working calmly through complexity where required.
• Support customers through change, recognising that new systems and processes can feel daunting.

Learning, enablement & documentation

• Design and maintain clear, practical learning and implementation resources (guides, walkthroughs, solution definitions, SOPs).
• Turn recurring customer questions and challenges into reusable documentation, learning collateral and system improvements.
• Reduce reliance on live granular training by enabling customers to self-serve confidently, freeing up more time to focus on more complex areas of the implementation.
• Continuously improve onboarding materials based on customer feedback, usage patterns, and evolving product capabilities.

Training & support

• Deliver tailored training sessions where they add the most value, focusing on outcomes, not just features.
• Provide thoughtful support during critical moments, using good judgment to resolve, escape, or enable as appropriate.
• Work alongside the wider Customer Success Team to triage and respond to support requests, always aiming to empower customers rather than create dependency.

Collaboration & improvement

• Work closely with internal teams, including business analysis, engineering and product, to surface trends, risks, and opportunities for improvement.
• Translate customer experience into clear insights that help improve our products, processes, and learning materials.
• Contribute to a calm, collaborative team culture that values ownership, clarity, and continuous improvement.

What success looks like

• Customers onboard smoothly and feel supported, not overwhelmed.
• Users understand how to use the platform confidently without needing repeated one-to-one training.
• Clear documentation and learning resources reduce friction, support tickets, and time to value.
• Customers feel trusted, capable, and well cared for throughout their journey with risr/.

We’re more interested in how you think and work than ticking every box, but experience that will help you succeed includes:

Essential

• Experience delivering software system training or onboarding for end users.
• The ability to explain complex concepts clearly and adapt your approach for different audiences.
• The ability to communicate clearly and confidently in written and spoken English, including when delivering training and producing documentation for customers.
• A natural curiosity about customer goals, challenges, and motivations.
• Confidence in learning new systems and navigating technical details.
• Strong problem-solving skills and a calm, structured approach to troubleshooting.
• Experience creating clear, user-focused learning or implementation materials.
• Comfort handling sensitive information in line with GDPR and quality standards.
• The ability to work autonomously while collaborating openly with others.
• A curious, experimental relationship with AI. You try things, reflect on what works, and embed it into how you actually work, not just how you think about working.

Desirable

• Experience working with SaaS products and customer implementations.
• Exposure to education, training, or assessment environments.
• Experience supporting customers through change management.
• Familiarity with agile or digital transformation projects.
• Experience using tools such as Zendesk, Monday.com, or similar platforms.

Working at risr/

We’re a flat-structured, forward-thinking organisation built on trust, transparency, and autonomy, with a focus on digital self-management. We keep things simple, collaborate openly, and focus on doing the right thing, even when it’s harder.

We work remotely, and while there may occasionally be out-of-hours or on-site work (particularly around exams), we’re thoughtful about balance and flexibility.

Our people enjoy a very high level of trust, autonomy, flexibility and transparency, including:

• Work from home, at a co-working space or set up an office near your home.
• Freedom to choose your equipment and training as you see fit.
• Freedom from corporate bureaucracy, which slows people down and stops them from giving their best.
• Access to open-book finances: everyone in the company knows our income, outgoings, what we have in the bank and everyone’s salary.
• A generous salary, benefits package (including enhanced parental leave policies based on length of service) and participation in profit share.
• A Health and Wellbeing Allowance of £1,200 per annum.
• Confidential mental health support
• Electric vehicle scheme
• Cycle to work scheme
• risr/ pays for your internet.
• risr/ pays for a mobile phone and contract.
• risr/ provides genuinely flexible working and autonomy.
• risr/ allows you to set your working routine to suit you based on your role and team.
• risr/ has no defined maximum holiday allowance - you are free to manage your own time.
• Participation in risr/ profit share. 25% of the profits risr/ makes is split equally between the risr/ employees.

risr/ is an equal opportunities employer, and we do not exclude people on the grounds of sex, gender preference or reassignment, pregnancy, parental status, race, marital / relationship status, disability, age, religion, belief or sexual orientation.