Lifecycle Operations Lead (HR Process and System Specialist) - EMEA

Remote; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

work from anywhere

flexible paid time off

flexible working hours (async)

16 weeks paid parental leave

co-working budget & IT equipment

mental health support services

stock options

home office budget & IT equipment

Job summary

Remote is seeking a senior specialist to design and optimize processes for Employee Relations & Transitions across 80+ countries. You will drive automation, partner with Product and Security, and lead AI-enabled workflow initiatives with a focus on data integrity and risk management.

The role requires strong communication, cross-functional leadership, and a track record of scaling operational improvements in a tech-enabled environment.

Qualifications

• Experience building and optimizing high-volume, tech-enabled operations internationally.
• Strong data mindset with ability to translate metrics into action.
• Proven track record piloting AI-enabled workflows with quality and risk controls.
• Ability to define success metrics and drive measurable improvements.
• Bias for action with focus on operational efficiency and impact.
• Excellent written and spoken communication across diverse teams.

Responsibilities

• Design and update complex process maps, workflows, and SOPs for Employee Relations and Transitions.
• Identify automation opportunities and partner with Leadership, Lifecycle peers, and Product.
• Lead AI opportunity discovery, testing, and rollout from pilot to scale.
• Map lifecycle events for new country expansions and drive stakeholder handoffs.
• Develop and maintain dashboards with ER&T metrics and automation impact.
• Collaborate with Security, Legal, IT to ensure AI usage follows guardrails.

Skills

Workflow automation

Data analysis

AI in operations

Communication

Cross-functional leadership

English fluency

Tools

Zendesk

Kissflow

Docusign

Google Workspace

Job description

Introduction

This is an exciting time to join Remote and make a personal difference in the global employment space by joining our Employee Lifecycle team.

This is an exciting time to join Remote and make a personal difference in the global employment space by joining our Employee Lifecycle team. As a critical extension of our clients’ HR teams, we navigate and advise on the intricate paths of global employment with speed, expertise, and precision. The vision of the Lifecycle team at Remote is not just about maintaining a high standard in HR practices, it is about elevating it through better workflows, smart automation, and clear customer experiences across 80+ countries.

Job Description

Process and workflow design

• Design and update complex process maps, workflows, and standard operating procedures for Employee Relations and Transitions.
• Proactively identify automation and process improvement opportunities, working closely with ER&T leadership, Lifecycle peers, and Product.
• Identify and prioritize AI opportunities across ER&T, then run discovery, testing, and rollout plans to move from pilot to scaled adoption.
• Support ER&T on new country expansions by mapping key lifecycle events, dependencies, and handoffs across internal and external stakeholders.
• Drive continuous improvement through a structured lessons learned practice, translating recurring case patterns into process and tooling changes.

Tooling

• Act as the ER&T point of contact for Lifecycle initiatives impacting the tool stack, ensuring ER&T needs are represented and changes are rolled out smoothly.
• Actively support the ER&T team with tool debugging, integration, automation, and optimization.
• Manage ER&T technical and automation requirements across the tool stack, including Zendesk, Kissflow, Docusign, Google Workspace, and other tools used to deliver ER&T operations.
• Coordinate with Product and Engineering to translate ER&T operational needs into automation requests and product improvements.
• Partner with Security, Legal, IT, and AI stakeholders to ensure AI usage follows Remote’s guardrails, including data classification, access controls, and auditability for sensitive employee data.

Data management, analysis and reporting

• Support Product and Engineering partners on large scale data projects, including audits, bulk updates, and workflow changes.
• Configure and maintain operational reporting dashboards for ER&T, including queue health, quality signals, and automation impact.
• Lead ER&T metrics reporting with ER&T leadership, and help build action plans based on trends.
• Safely manage and maintain employee data and confidential information, adhering to established protocols and ensuring discretion.
• Champion scalable collaboration across Lifecycle teams, improving accuracy, data integrity, and operational outcomes.
• Support change management projects by identifying the right stakeholders within ER&T and ensuring input supports broader Lifecycle goals.

How this role contributes to the department’s and company’s goals

• Improve customer experience and trust: Reduce turnaround time and rework across resignations, conversions, and offboarding journeys, while improving clarity of communication and outcomes.
• Increase operational capacity and scalability: Standardize workflows, build automation, and reduce active handling time so the team can handle growth without compromising quality.
• Strengthen compliance and risk management: Embed guardrails into processes and tooling to ensure consistent, auditable handling of sensitive employee events across countries.
• Enable cross functional execution: Turn lessons learned from cases into actionable improvements with Product, Engineering, and other Lifecycle teams.
• Improve visibility and decision making: Build reporting and dashboards that help leaders understand performance, drivers of backlog, and the impact of changes over time.

What you bring

• Strong and demonstrable experience working in a large-volume / high-complexity tech enabled operational team across diverse global regions and countries
• Strong and demonstrable technical expertise in workflow and data processing systems, with a tech mindset and drive to automation
• Hands on experience identifying, piloting, and scaling AI enabled workflows, including prompt based tools, knowledge retrieval, summarization, and decision support, with a strong focus on quality, privacy, and risk
• Ability to define AI success metrics and evaluate outcomes, such as cycle time reduction, quality improvements, and risk reduction
• A productivity champion who constantly seeks ways to improve and accelerate the team's work, with a clear bias for action and continuous operational efficiency.
• Proven capability to design and implement operational workflows aimed at improving efficiency, productivity and accuracy
• Strong analytical skills and advanced data analysis experience using data and BI tools with a special focus on operational metrics
• Be able to go from “scout to scale” and actually start things up, successfully handling projects with little management supervision
• Excellent communication, influencing, conflict management, and negotiation skills, with the ability to independently lead challenging conversations and drive positive outcomes
• Writes and speaks fluent English
• Experience working in a startup or high-growth environment is highly desirable
• It's not required to have experience working remotely, but considered a plus

Practicals

• You’ll report to: Senior Manager, Lifecycle Operations: Employee Relations & Transitions
• Team: Employee Relations & Transitions
• Location: EMEA
• Start date: As soon as possible

Application process

• 1. Interview with recruiter
• 2. Interview with future manager
• 3. Interview with team members (no managers present)
• 4. Bar Raiser
• 5. Prior employment verification check

Benefits

• work from anywhere
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• budget towards co-working spaces, learning and wellness (including gym memberships)
• mental health support services
• stock options
• home office budget & IT equipment

How You’ll Plan Your Day (and Life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here.

Please note we accept applications on an ongoing basis.