ADA Training and Technical Assistance Specialist

memorialhermann; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Memorial Hermann is seeking an Education Program Specialist to design and deliver formal training for staff and management, aligning with clinical and operational goals.

The role requires a Bachelor's degree in a related field and at least one year of training experience, with strong communication, facilitation, and computer skills. You will identify needs, develop curricula, and evaluate outcomes to support safe, high-quality patient care.

Qualifications

• Requires one year of experience in training/organizational development.
• Excellent verbal and written communication skills required.
• Exceptional facilitation, consulting and customer service abilities.
• Strong computer skills required.

Responsibilities

• Identify training opportunities and conduct needs assessments.
• Plan, develop, implement, coordinate and evaluate education programs.
• Provide instruction according to defined course outlines and target audience.
• Serve as a resource person in area(s) of expertise.
• Evaluate performance of course participants.
• Maintain program and fiscal records for reimbursement.
• Ensure safe care to patients, staff and visitors; adhere to policies and budgets.

Skills

Verbal and written communication

Facilitation

Customer service

Computer skills

Education

Bachelor's degree in related field

Job description

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position is responsible for providing formal education programs to Memorial Hermann staff and management.

Minimum Qualifications

• Education: Bachelors degree in related field or the equivalent combination of education and experience necessary to effectively instruct specified course
• Licenses/Certifications: (None)

Experience / Knowledge / Skills:

• One (1) year of experience in training/organizational development
• Excellent verbal and written communication skills
• Exceptional facilitation, consulting, and customer service skills
• Strong computer skills

Principal Accountabilities

• Identifies training opportunities and conducts needs assessment.
• Plans, develops, implements, coordinates, and evaluates education programs, interacting with staff to ensure needs are met.
• Provides instruction according to defined course outline, utilizing principles of education appropriate to needs and age of the target population. Identifies follow-up needs of participants and facilitates meeting those needs.
• Serves as resource person in area(s) of expertise.
• Evaluates performance of course participants according to identified criteria.
• Maintains program records and fiscal records for reimbursement.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.