Training and Development Specialist

Raiz Federal Credit Union; El Paso (TX); On-site; USD 30,307 - 45,460; Full time

Job summary

Raiz FCU is seeking a Learning and Development professional to lead the analysis, design, and delivery of training programs for team members. You will mentor staff, develop curricula, and coordinate organization-wide training initiatives across departments.

The role requires five years of training experience, strong communication, and knowledge of adult learning principles, with a focus on upskilling employees in a financial services environment.

Qualifications

• Associate degree in business-related field or national training certificate/license.
• Minimum of five years of training experience.
• Proven track record in creating, delivering, and maintaining training programs.
• CCUF designation encouraged/required.
• Strong Microsoft Office and web-based application skills.

Responsibilities

• Assist in planning and development of training programs and activities across the credit union.
• Deliver, monitor, and conduct needs, job, or task analyses to identify training gaps.
• Develop curricula, programs, and materials for ongoing education and operations training.
• Coordinate organization-wide training schedules and document training activity and outcomes.

Skills

Public speaking

Oral communication

Written communication

Critical thinking

Problem solving

Multitasking

Adult learning principles

Facilitation

Organizational skills

Education

Associate degree or Training certificate

Tools

Microsoft Office

Web-based applications

Job description

Our Company:At Raiz FCU, we share a passion for knowledge and a pursuit of growth. Grounded in our El Paso heritage (previously Teachers Federal Credit Union) since 1936, we are growing to help our community move into the future. We are inspired people, invested in you. At Raiz, we guide our members to focus on what could be and help them get there. This new path inspires us to look ahead and lead the way with passion. We can’t wait for you to join us.Job Overview:This position reports to the Learning and Development Manager. This role requires someone who is analytical, curious, inquisitive, and enthusiastic about training and educating others in the credit union. You will be an empowering mentor that will be:A trusted expertA natural communicatorA champion for cultivating a learning cultureA guide through educational resources that will upskill Team MembersPosition Details:Full Time (40 Hours)Hours: Monday thru Friday, occasional Saturdays12020 Rojas Dr., El Paso, TX 79936Pay Range:$22.16-$33.23Skills and ExperienceEducation - Associate degree in a business-related field or completion of a nationally recognized certificate or license in TrainingMinimum of five years of training experienceProven track record of creating, maintaining, and delivering Training programs.Demonstrated leadership and solid interpersonal / public relations skillsUnderstanding of financial industry concepts, related laws, and regulationsMust have good communication and interpersonal skillsCritical thinking and problem-solving skillsDetail-oriented and ability to multi-taskConsiderable knowledge of contemporary adult learning principles, practices, and blended training methodsAbility to facilitate trainingAbility to develop, implement, and facilitate training material on any topicDocument and validate completed training reportsTrack and report trends, errors, and training gapsExcellent oral and written communication skillsWell-organized and attentive to detailObtain Certified Credit Union Facilitator designation (CCUF)Strong Microsoft Office skills and web-based applicationsRole Description and Essential DutiesTraining and Development: Responsible for assisting in the planning and development of training programs and activities throughout the credit union. Delivers, monitors, and conducts need, job, or task analysis to identify training needs and gaps. Develops curriculum, training programs, and materials for continuing education, operational, technical, and specialized departmental/operations programs. Coordinates the development and completion of organization-wide training schedules. Develops technical support, information, and guidance on training and development issues and responds to requests for information on training and development programs. Facilitate both formal and informal training sessions, conduct skills assessments, and assess skill transfer to ensure employee development needs are met.Products and Services: Knowledgeable expert who is educated on all products and services provided. Acts as a resource to branch managers, supervisors, and team members in subject matter areas such as training policies and procedures.Team Member Education: Acting as an empowering mentor to provide guidance to our team members and build trust. Bridge the gap between alignment and collaboration. Prepares and updates training documents/resources and assesses training needs and programs for Raiz. Recommends and modifies existing programs. Creates, develops, and implements new programs to meet needs. Conducts training sessions, evaluations, surveys, pre, and post-tests.Communication: A natural communicator who picks up on team members’ concerns- and expresses things in a way they can relate to, and who helps them understand complex or intimidating topics, so they feel more knowledgeable.Compliance: Complies with all Bank Secrecy Act (BSA) rules and regulations, in addition to the Customer Identification Program (CIP). Attends required annual BSA training and required compliance training.Supervision: Under minimal supervision, this position requires excellent organizational and interpersonal skills and the ability to effectively develop training programs, coordinate and assist others in the HR functional areas of recruitment and selection, and employee recognition functions.