Training and Content Specialist

YETI Coolers, LLC; Austin (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

YETI Coolers, LLC in Austin, TX, seeks a Customer Experience Training and Content Specialist to craft and maintain clear content for internal teams and external partners. You will develop training materials, write customer-facing content, and lead Train-the-Trainer sessions to ensure consistent delivery.

You should have strong writing skills, LMS experience, and be comfortable collaborating with Marketing, Sales, and Channel teams.

Qualifications

• Bachelor's degree preferred.
• Experience in content management, delivering instructor-led training, and collaborating with external partners and stakeholders preferred.
• Proficiency with Salesforce, SAP, Zendesk, Jira, Confluence, and Microsoft Office Suite.

Responsibilities

• Develop and manage customer-facing written content across multiple communication channels, including email, voice, and web.
• Create, maintain, and optimize training documentation for both internal teams and external partners.
• Facilitate Train-the-Trainer sessions to ensure consistent delivery and adoption of best practices among external partners.
• Ensure content aligns with brand standards while meeting evolving customer expectations.
• Anticipate customer needs by proactively addressing follow-up questions and next steps in communications.
• Synthesize complex information from multiple sources into clear, actionable content.
• Conduct regular content audits to ensure accuracy, compliance, and alignment with customer satisfaction goals.
• Collaborate with cross-functional stakeholders including Marketing, Sales, Channel Experience, Partner Relations, and Quality Assurance.
• Partner with external organizations to identify opportunities for training enhancements and performance improvements.

Skills

Content management

Training delivery

Cross-functional collaboration

Strong writing

Customer experience

Education

Bachelor's degree

Tools

Salesforce

SAP

Zendesk

Jira

Confluence

Microsoft Office

LMS

Job description

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you'll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you'll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD. As a Customer Experience Training and Content Specialist you are responsible for YETI's Direct to Consumer (DTC) content experience, providing internal and external teams with the information they need to be successful. At YETI we are focused on providing consistent, reliable, and clear information to our valued customers. We are seeking a proficient Training & Content Specialist with strong writing acumen. You will work closely with team members across multiple departments to create and maintain engaging and informative content that anticipates customers' needs and provides straightforward solutions that are easy to follow and understand. You will ensure the integrity of the YETI brand is consistent and seamless through all customer-facing contact methods. This position reports to the Supervisor, Training & Content.

Key Responsibilities:

• Develop and manage customer-facing written content across multiple communication channels, including email, voice, and web
• Create, maintain, and optimize training documentation for both internal teams and external partners
• Facilitate Train-the-Trainer sessions to ensure consistent delivery and adoption of best practices among external partners
• Ensure content aligns with brand standards while meeting evolving customer expectations
• Anticipate customer needs by proactively addressing follow-up questions and next steps in communications
• Synthesize complex information from multiple sources (policies, products, promotions) into clear, actionable content
• Conduct regular content audits to ensure accuracy, compliance, and alignment with customer satisfaction and first-contact resolution goals
• Monitor and evaluate published content to drive continuous improvement and effectiveness
• Collaborate with cross-functional stakeholders including Marketing, Sales, Channel Experience, Partner Relations, and Quality Assurance
• Partner with external organizations to identify opportunities for training enhancements and performance improvements
• Work independently while effectively aligning with leadership and team objectives
• Champion a culture of continuous improvement and innovation

Qualifications & Skills:

• Bachelor's degree preferred
• Experience in content management, delivering instructor-led training, and collaborating with external partners and stakeholders preferred.
• Proficiency with Salesforce, SAP, Zendesk, Jira, Confluence, and Microsoft Office Suite
• Experience creating content in multiple formats (e.g., training videos, knowledge base articles)
• Familiarity with Learning Management Systems (LMS)
• Solution-oriented mindset with a demonstrated ability to identify opportunities and recommend improvements
• Adaptable and comfortable working in a fast-paced, global environment
• Self-motivated, proactive, and able to manage priorities independently
• Strong problem-solving and critical-thinking abilities
• Excellent written and verbal communication skills
• Passion for enhancing and innovating the customer experience
• Based in Austin, Texas

YETI is proud to be an Equal Opportunity Employer.

Benefits & Perks:

Click here to learn about the benefits and perks we offer at YETI.

YETI is proud to be an Equal Opportunity Employer.

Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at yeti.com/esg.html.

All applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.

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