Customer Experience Content & Training Specialist

YETI Coolers, LLC; United States; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits package

Diversity and inclusion commitment

Job summary

YETI Coolers, LLC is seeking a Customer Experience Training and Content Specialist to enhance YETI's Direct to Consumer content experience. This role involves developing customer-facing content, optimizing training docs, and ensuring brand consistency.

Ideal candidates will possess a Bachelor’s degree and have expertise in content management tools like Salesforce and SAP. A strong collaborative spirit and excellent communication skills are essential for this fast-paced environment.

The position is based in Austin, Texas, and comes with comprehensive benefits.

Qualifications

• Proficiency in content management and training delivery.
• Experience creating training videos and knowledge base articles.
• Familiar with Learning Management Systems.

Responsibilities

• Develop and manage customer-facing content across channels.
• Facilitate Train-the-Trainer sessions.
• Conduct content audits for accuracy and compliance.

Skills

Content management

Instructor-led training

Collaboration

Problem-solving

Communication skills

Education

Bachelor’s degree

Tools

Salesforce

SAP

Zendesk

Jira

Confluence

Microsoft Office Suite

Job description

YETI Coolers, LLC is seeking a Customer Experience Training and Content Specialist to enhance YETI's Direct to Consumer content experience. This role involves developing customer-facing content, optimizing training docs, and ensuring brand consistency.

Ideal candidates will possess a Bachelor’s degree and have expertise in content management tools like Salesforce and SAP. A strong collaborative spirit and excellent communication skills are essential for this fast-paced environment.

The position is based in Austin, Texas, and comes with comprehensive benefits.