Trainer & Instructional Designer

Corpay; Brentwood (TN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

401k plan

Virtual fitness classes

Robust PTO

Employee discounts

Philanthropic support

Fun culture

Job summary

Corpay is seeking a Trainer & Instructional Designer in Brentwood, TN. This role blends in-person training facilitation (70%) with instructional design and content development (30%).

You will create engaging learning experiences, deliver onboarding programs, and collaborate with subject matter experts and operations leaders to improve learner outcomes. Responsibilities include leading live sessions in the Nashville-area, developing blended learning materials (E-learning, microlearning, videos,

Qualifications

• 5-6 years of experience in training facilitation and instructional design; experience in financial technology or process training is preferred.
• College degree or equivalent required; a degree in Education, Instructional Design, Organizational Development, or Communications is preferred.
• Proficiency with eLearning authoring and creative tools, including Articulate 360, Adobe Creative Suite, and Canva.
• Experience working with learning management systems, including Lessonly, to manage and deliver content.
• Excellent interpersonal and communication skills, with confidence leading in-person training sessions.

Responsibilities

• Live Training Courses (70%) and in-person instructor-led training sessions in the Nashville-area office; occasional virtual sessions.
• Deliver onboarding programs for new hires and cross-training for existing team members.
• Develop blended learning materials (eLearning modules, microlearning, videos, job aids) and ensure content aligns with business goals.
• Upload, organize, and maintain content in the LMS; track learning outcomes and provide reports.
• Collaborate with SME, Operations, and stakeholders; manage priorities and deliver training initiatives with consistency.

Skills

Training facilitation

Instructional design

Interpersonal communication

Project management

Content development

LMS management

Education

College degree

Education/Instructional Design/Organizational Development/Communications

Tools

Articulate 360

Adobe Creative Suite

Canva

Lessonly

Job description

What We Need

Corpay is currently looking to hire a Trainer & Instructional Designer. This position is located in Brentwood, Tennessee. In this role, you will create and deliver engaging, results-driven learning experiences across the organization, with approximately 70% of the role focused on in-person training facilitation and 30% focused on instructional design and content development. You will report directly to the Director of CX Content, Learning & Development and regularly collaborate with subject matter experts, team leads, Operations management, and key stakeholders.

How We Work

As a Trainer & Instructional Designer, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in our Brentwood, Tennessee office
• Company-issued equipment on site
• Formal, hands-on training
• Role Responsibilities

Roe Responsibilities

• Live Training Courses (70%)
• Practicing patience and making complex or detailed processes engaging and accessible for learners.
• Leading in-person instructor-led training sessions in the Nashville-area office and occasional virtual instructor-led training sessions.
• Delivering onboarding programs for new hires and cross-training programs for existing team members.
• Adapting delivery style based on learner needs and engagement levels.
• Collecting and analyzing feedback to continuously improve training quality.
• Collaborating with Operations management and subject matter experts to support optimal learner outcomes.
• Facilitating practical application sessions known internally as training bay.
• Maintaining training rooms and ensuring they remain organized and tidy.
• Instructional Design & Content Creation (30%)
• Demonstrating initiative, maintaining a positive attitude, and working effectively both independently and as part of a team.
• Developing blended learning materials, including eLearning modules, microlearning, videos, job aids, and documentation.
• Collaborating with subject matter experts to gather insights and develop learner-centered content.
• Ensuring training content is consistent, clear, and aligned with business goals.
• Uploading, organizing, and maintaining content in learning management systems, tracking learning outcomes, and providing reports.
• Managing multiple priorities, meeting deadlines, communicating progress clearly to stakeholders, and delivering training initiatives with consistency and impact.
• Organizing, planning, and prioritizing work effectively.
• Communicating effectively through verbal and written channels while maintaining strong attention to detail.
• Supporting occasional departmental needs that may fall outside the primary scope of the role.
• Traveling occasionally for off-site training or collaboration events.

Qualifications & Skills

• 5-6 years of experience in training facilitation and instructional design; experience in financial technology or process training is preferred.
• College degree or equivalent required; a degree in Education, Instructional Design, Organizational Development, or Communications is preferred.
• Proficiency with eLearning authoring and creative tools, including Articulate 360, Adobe Creative Suite, and Canva.
• Experience working with learning management systems, including Lessonly, to manage and deliver content.
• Excellent interpersonal and communication skills, with confidence leading in-person training sessions.
• Ability to analyze complex processes and translate them into clear, user-friendly training materials.
• Strong self-motivation and a high level of ownership.
• Strong classroom management, project management, organization, and prioritization skills.
• Ability to work independently while collaborating regularly across departments and stakeholder groups.
• Ability to maintain a regular in-office presence for live training sessions, with remote flexibility applying to content development responsibilities.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes