Trainer, Environmental Support - Full Time, Days

NYU Langone Hospitals; Village of Patchogue (NY); On-site; USD 46,000 - 51,000; Full time

Job summary

NYU Langone Hospital—Suffolk is seeking a full-time Environmental Service Trainer to guide and train staff across all shifts on proper cleaning procedures and service standards. The role emphasizes patient experience, safety, and teamwork within a busy hospital environment.

The trainer will lead orientation, monitor performance, and ensure compliance with sanitary guidelines while maintaining equipment, chemicals, and supplies for daily operations. IOs and leadership skills are essential.

Qualifications

• High school diploma or equivalency is required.
• Excellent customer service skills and ability to interact with staff, patients, and visitors.

Responsibilities

• Provide staff guidance and training to Environmental Service Workers and Transporters.
• Serve as a role model and support hospital service standards through training activities.
• Promote customer service and a positive patient experience using AIDET and strong interpersonal skills.
• Shadow and retrain new staff as needed.
• Lead new employee orientation and training.
• Maintain cleaning equipment and supplies; ensure carts are stocked and accessible.
• Follow the 7-step cleaning procedure and inspect areas for quality.

Skills

Training others

Customer service

Education

High school diploma or equivalency

Job description

NYU Langone Hospital—Suffolk is a 306-bed medical center, providing care to residents of eastern Long Island. The hospital facility is home to theKnapp Cardiac Care Center—an advanced heart disease diagnostic and treatment facility—as well as a modern ambulatory surgical pavilion with specialized services including women's imaging, a sleep laboratory, and bariatric surgery. Our Provisional Level 2 Trauma Center delivers comprehensive and specialized care for patients with traumatic injuries. The Stroke Center at NYU Langone Hospital—Suffolk is designated by the New York State Department of Health as a Primary Stroke Center, with expert neurologists available to provide treatment 24 hours a day, 7 days a week. Additionally, NYU Langone Hospital—Suffolk has multiple outpatient sites, including an outpatient wound care center, a hemodialysis center, and various primary care and specialty offices. For more information, go to NYU Langone Hospital—Suffolk, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X, YouTube and Instagram.

Position Summary:

We have an exciting opportunity to join our team as a Trainer, Environmental Support - Full Time, Days - Environmental Srvcs - 7AM-3PM/8AM-4PM Monday - Friday with Alternating Weekends, In this role, the successful candidate serves a diverse population of patients, including those with special needs, at all stages of the life cycle. The Environmental Support Services Trainer must demonstrate the ability to interact effectively with various age groups of patients, visitors and staff in order to provide specialized cleaning and training on all shifts/days to Environmental Service Workers and Transporters that promotes the Hospitals Core Values. Excellent communication, organizational, leadership skills must be demonstrated through age-specific interactions that enhance customer satisfaction.

Job Responsibilities:

• Provides staff guidance and training to all support service employees as they become acclimated into their new roles.
• Acts as a role model for all employees they interact with while continuously supporting hospital service standards throug guidance and training activities.
• Promotes customer service and a positive patient experience by utilizing AIDET, customer service and strong human interactive skills.
• Shadows, re-trains with one-on-one guidance, as needed.
• Supports service standards by presenting at the new employee orientation.
• Obtain cleaning equipment and ensure all cleaning items are in place:
  • Stock closet/cart with needed supplies/chemicals to complete required assignments.
  • Maintains cart in neat clean orderly condition.
  • Ensures that Environmental cart is not blocking any fire doors.
  • Follow manufactures guidelines when using chemicals.
  • Ensures all chemicals are secured when leaving the area.
  • Reports unsafe equipment and products to supervisor.
• Follow 7 Step Cleaning Procedure in vacated patient area including bed sanitizing ensuring linen is clean, neat and in excellent condition.
• Visually inspects area upon completion of cleaning to ensure appropriate levels of cleaning and neatness have been achieved.

Minimum Qualifications:

• To qualify you must have a High school diploma or equivalency in order to follow written work assignments & maintain records.
• Must have excellent customer-service and skills demonstrable in interactions with staff, administrators, patients and visitors.
• The ability to train Environmental Service Workers and Transporters on proper cleaning procedures.
• Must be available to train on all shifts; including weekends.
• Must have 1 to 2 years of experience and knowledge of all aspects of cleaning and proper use and maintenance of equipment in the Environmental Services Department.
• Excellent Interpersonal skills and well-organized for effective leadership.

NYU Langone Hospital—Suffolk provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Hospital—Suffolk is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Hospital-Suffolk provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $46,295.97 - $51,051.25 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

View the Pay Transparency Notice for further details.