Customer Service Rep

Health-Care-Solutions-At-Home; Washington (Washington County); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Training & advancement

Medical, dental, vision

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Job summary

Lincare in United States is seeking a customer communications role focused on handling inbound and outbound calls, assessing needs, and educating customers about products and services. The position includes documenting calls and updating patient information in the system.

The role emphasizes accuracy, data entry, and adherence to physician orders, with opportunities for training and advancement within the company.

Qualifications

• Read and analyze patient orders.
• Effectively communicate with coworkers and patients.
• Assist with employee training.
• Calculate figures and amounts for frequency and doses dispensed.
• Apply common sense to follow oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound calls, including manual and automated dialer-generated calls.
• Assesses customer needs for additional products/services.
• Assesses compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in the computerized record keeping system.
• Enters customer orders into the computerized system.
• Verifies and updates demographic information in records.

Skills

Read orders

Communication

Training support

Dosage calculations

Instruction compliance

Education

High School Diploma or GED

Job description

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications.

• Read and analyze documents such as patient orders


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans