Lead Trainer, Financial Services

eClerx; Fayetteville (NC); On-site; USD 52,000 - 78,000; Full time

Job summary

eClerx, located in Fayetteville, NC, is seeking a Lead Trainer for Customer Operations to onboard and train new employees, developing programs that equip new hires with the skills, knowledge, and behaviors required to excel and advance the company’s objectives.

The role focuses on delivering engaging training sessions, mentoring agents, and measuring program effectiveness to improve performance and outcomes across the operations team.

Qualifications

• Excellent written and verbal communication, public speaking, and presentation skills.
• The ability to lead, mentor, motivate, and provide constructive feedback to individuals and teams.
• Knowledge of learning models, theories, knowledge transfer, and project management.
• Effective time management and organizational skills to manage training logistics and resources.
• Staying updated on training methods and industry trends.
• Bachelor’s Degree or equivalent professional experience.

Responsibilities

• Strive to create a safe, inclusive, and engaging learning atmosphere.
• Systematically transfer course knowledge and company best practices to ensure incoming agents perform their roles effectively.
• Lead, mentor, and coach prospective agents by providing guidance and feedback to enhance their skills.
• Assess learner progress, track performance, provide feedback, and evaluate the effectiveness of training programs, adjusting as needed.
• Collaborate with subject matter experts, HR departments, and other stakeholders to ensure training aligns with business objectives.
• Assist with management of administrative tasks like scheduling, resource allocation, and documentation.

Skills

Communication

Public speaking

Mentoring

Time management

Learning theories

Project management

Training experience

Education

Bachelor’s Degree or equivalent

Job description

Lead Trainer Customer Operations

Location: Fayetteville, US

Type: Full-time

Job Summary

A Lead Trainer for Customer Operations is responsible for onboarding and training new employees, creating and delivering training programs that give new hires the skills, knowledge, and behaviors needed to perform well in their roles and support the company's objectives.

Responsibilities

• Strive to create a safe, inclusive, and engaging learning atmosphere
• Systemically transfer course knowledge and company best practices to ensure incoming agents perform their roles effectively
• Lead, mentor, and coach prospective agents by providing guidance and feedback to enhance their skills
• Assess learner progress, track performance, provide feedback, and evaluate the effectiveness of training programs, adjusting as needed.
• Collaborate with subject matter experts, HR departments, and other stakeholders to ensure training aligns with business objectives.
• Assist with management of administrative tasks like scheduling, resource allocation, and documentation.

Eligibility Requirements

• Excellent written and verbal communication, public speaking, and presentation skills for effectively conveying knowledge.
• The ability to lead, mentor, motivate, and provide constructive feedback to individuals and teams.
• Knowledge of learning models, theories, knowledge transfer, and project management.
• Effective time management and organizational skills to manage training logistics and resources.
• Staying updated on training methods and industry trends
• Bachelor’s Degree or equivalent professional experience
• Current subject matter experience or prior training experience

About eClerx

eClerxis a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

For more information, visit www.eclerx.com

You can also find us on:

https://www.linkedin.com/company/eclerx/

https://www.indeed.com/cmp/Eclerx/about

https://www.glassdoor.com/eClerx

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here