Senior Manager - Syndicated Loans

eClerx; Raleigh (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

eClerx is seeking a senior syndicated loans manager in Raleigh/Charlotte, NC. The role requires deep expertise across the syndicated loans value chain to design, scale, and govern operations, lead leaders, and drive governance with senior client stakeholders.

You will own client relationships at a senior level and direct client satisfaction through robust governance and transformation. The candidate will oversee end-to-end delivery across Trade Support, Participation Servicing, Agency Servicing,

Qualifications

• 10+ years of experience in syndicated loan operations and leading teams.
• Strong knowledge of processing Syndicated Loans – participation/agented/bilateral deals, settlement, reconciliation, and agency servicing.
• Proven track record designing and delivering scalable, high-quality solutions and analyses.
• Experience with offshoring processes, transitions, and ramp-ups is highly preferred.
• Excellent logical, quantitative, and commercial skills.

Responsibilities

• Own end-to-end delivery across Trade Support, Participation Servicing, Agency Servicing, and Resi Warehouse/Whole Loans.
• Ensure SLA/KPI adherence and quality standards across streams.
• Oversee lifecycle of complex corporate loans including primary syndication settlement and secondary trading.
• Serve as escalation point; lead governance forums and business reviews with client leadership.
• Lead, mentor, and develop managers and leads; manage capacity, hiring, succession, and performance.
• Manage large-scale back-office transitions from client to eClerx.
• Establish and monitor risk and control frameworks; ensure audit readiness.
• Drive transformation via process improvement, RPA, and automation with measurable benefits.
• Own MIS, dashboards, and insights for client and internal leadership; lead documentation and quality initiatives.

Skills

Syndicated Loans

Team Leadership

Process Improvement

RPA

Automation

Risk & Controls

Education

Bachelor's degree

Tools

LoanIQ

ClearPar

Job description

Job Description

Senior Manager - Syndicated Loans

Location: Raleigh, Charlotte North Carolina, United States
Type: Full-time

Job Summary

eClerx is seeking a team-oriented Senior Syndicated Loans Manager to join our team. The candidate must possess deep functional expertise across the syndicated loans value chain and apply it strategically to design, scale, and govern operations. He/she must anticipate risks, resolve complex escalations, and drive optimal solutions using a logical, systematic, and sequential methodology. The role demands the ability to lead leaders – coaching Process Managers and team leads, building a strong controls culture, and steering the engagement towards client and company objectives. He/she must be self-directed and proactive, own the client relationship at a senior level, and drive customer satisfaction through robust governance, best practices, process improvement, and transformation. Goals and thoughts must be clearly and concisely articulated, verbally and in writing, to senior client stakeholders, colleagues, subordinates, and leadership.

Responsibilities

• Own end-to-end delivery across Trade Support, Participation Servicing, Agency Servicing, and Resi Warehouse/Whole Loans work streams, ensuring SLA/KPI adherence and quality standards.
• Oversees the end-to-end lifecycle of complex corporate loans, including primary syndication settlement, secondary loan trading, portfolio administration, and team leadership.
• Act as the primary escalation point and trusted partner for client leadership; lead governance forums and steer weekly/monthly/quarterly business reviews.
• Lead, mentor, and develop Process Managers and team leads; own capacity planning, hiring, succession planning, and performance management for the span.
• Independently manage large-scale back-office operations, including transitions/migrations of new scope from the client to eClerx.
• Establish and monitor a robust risk and control framework; proactively highlight and mitigate risk/control issues and ensure audit readiness.
• Drive the transformation agenda – identify and deliver process improvement (PI), RPA, and automation opportunities with measurable benefits.
• Own management information and analytics – design and review daily/weekly/monthly MIS, dashboards, and insights for client and internal leadership.
• Lead documentation, change management, and quality initiatives across all processes managed.

Eligibility Requirements

• Qualifications
  • 10+ years of experience in syndicated loan operations, experience managing teams .
  • Strong experience and knowledge of processing of Syndicated Loans – Participation/Agented/Bilateral deals/Secondary loans, trade closing/settlement/cash reconciliation, and agency servicing.
  • Proven track record of conceptualizing, designing, and delivering high-quality solutions and insightful analysis on projects varying in complexity and scope.
  • Knowledge of / prior experience with offshoring processes and methodologies, including transitions and ramp-ups, highly preferred.
  • Strong logical and quantitative abilities with sound commercial acumen.
• Preferred Qualifications
  • Ability to operate with minimal direction and take full ownership of outcomes.
  • Ability to act fast and decisively in critical situations
  • Exposure to loan platforms (e.g., LoanIQ/ClearPar) and automation/RPA tools preferred.
  • Willingness to continuously learn, upgrade skills, and stay relevant to business demands.
  • Excellent interpersonal and stakeholder management skills – ability to network and earn the confidence of diverse client personnel.
• Education Qualification
  • Minimum Bachelor’s Degree or equivalent professional experience
  • Current subject matter experience or prior training experience

About EClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
For more information, visit www.eclerx.com
You can also find us on:
https://www.linkedin.com/company/eclerx/
https://www.indeed.com/cmp/Eclerx/about
https://www.glassdoor.com/eClerx
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here