Train Operations Supervisor

Amtrak; New York (NY); On-site; USD 4,612,000 - 6,569,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401K Rail Pass Privileges

Wellness Programs

Job summary

Amtrak is seeking a supervisor to assist management in achieving goals across revenue recovery, safety, and daily operations on the New York route. You will monitor personnel, equipment, and services to uphold service standards and provide hands-on oversight.

The role involves audits, coaching sessions, and ensuring adherence to union agreements and company rules, with a focus on safety and customer satisfaction. Eligible for competitive benefits under the collective bargaining agreement.

Qualifications

• Must become proficient with Amtrak's Food & Beverage POS devices and related software (Arrow, Vtrak, Cicsprod).
• Proficient in Microsoft Word, Outlook, and Excel.
• Prior satisfactory job performance and attendance.
• Administers coaching and counseling.
• Knowledge of rules and regulations with respect Amtrak's Service Standards and Union agreements.

Responsibilities

• Monitor the workforce personnel, equipment and services provided.
• Ensuring Amtrak's Service Standards are upheld and delivered by instruction through hands on oversight of the working environment.
• Performs audits and evaluates work performance.
• Conducts counseling sessions verbally and in writing.

Skills

Supervisory experience

Microsoft Word

Microsoft Outlook

Microsoft Excel

Communication skills

Coaching & counseling

Education

Some college

Tools

POS devices

Arrow

Vtrak

Cicsprod

Job description

Amtrak is seeking a supervisor to assist management in achieving goals across revenue recovery, safety, and daily operations on the New York route. You will monitor personnel, equipment, and services to uphold service standards and provide hands-on oversight.

The role involves audits, coaching sessions, and ensuring adherence to union agreements and company rules, with a focus on safety and customer satisfaction. Eligible for competitive benefits under the collective bargaining agreement.