Superintendent Ops III - 90145060 - Washington

Amtrak; Washington (District of Columbia); On-site; USD 188,000 - 243,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401K with Employer Match

Generous Paid Time Off

Rail Pass Privileges

Wellness Programs

Job summary

Amtrak seeks a senior operations leader to oversee the safety and efficiency of railway services, guiding a team to ensure trains, stations, and facilities operate smoothly. You will drive performance through staffing, equipment, and process improvements, while maintaining regulatory compliance.

Applicants should have a bachelor’s degree with extensive railway operations experience, including safety leadership and cost-aware resource management, with relocation offered and up to 25% travel.

Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 13 years of relevant work experience.
• Willingness to travel up to 25%.

Responsibilities

• Provide strategic leadership to ensure safe, punctual, and efficient train services, collaborating with teams for resource optimization and service enhancement.
• Uphold safety standards through implementation of regulations, conducting audits to mitigate risks.
• Monitor KPIs for on-time performance, schedule adherence, and customer satisfaction, driving continuous improvement.
• Manage staffing, equipment, and infrastructure for optimal resource utilization while controlling costs.
• Develop emergency response plans, coordinate with stakeholders, and ensure regulatory compliance to maintain operational integrity and Amtrak's operating license.

Skills

Railway ops

Leadership

Safety culture

Problem solving

Communication

Education

Bachelor’s Degree or equivalent

Job description

As we move America’s workforce toward the future, our goal is to connect businesses and communities across the country. The safety of our passengers, our more than 20,000 colleagues, the public and our operating environment is our priority, and the success of our railroad is due to your efforts

Our values of ‘Do the Right Thing, Excel Together and Put Customers First are at the heart of what matters most to us, and our Core Capabilities, Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

Job Summary

Oversee and manage the operational efficiency and safety of railway services. Lead a team of dedicated professionals to ensure the smooth operation of trains, stations, and related facilities.

Essential Functions

• Provide strategic leadership to ensure safe, punctual, and efficient train services, collaborating with teams for resource optimization and service enhancement.
• Uphold safety standards through implementation of regulations, conducting audits to mitigate risks.
• Monitor KPIs for on-time performance, schedule adherence, and customer satisfaction, driving continuous improvement.
• Manage staffing, equipment, and infrastructure for optimal resource utilization while controlling costs.
• Develop emergency response plans, coordinate with stakeholders, and ensure regulatory compliance to maintain operational integrity and Amtrak's operating license.

Minimum Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 13 years of relevant work experience.

Preferred Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 15 years of relevant work experience.

Knowledge, Skills, And Abilities

• In-depth knowledge of railway operations, including scheduling, dispatching, and fleet management
• Strong leadership skills with the ability to motivate and inspire teams to achieve their full potential
• Excellent problem-solving abilities and a proactive approach to identifying and resolving operational challenges
• Exceptional communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels
• Demonstrated commitment to safety and a track record of promoting a culture of safety excellence within an organization

Environmental Conditions/Physical Demands

The salary/hourly range is $187,500.00 – $242,892.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.

Health and Wellbeing Financial and Retirement Work and Family Life Support

• Health, Dental, and Vision Insurance 401K with Employer Match Generous Paid Time Off
• Wellness Programs Railroad Retirement Benefits Paid Caregiving Days and Backup Care
• Health Savings Account Public Service Student Loan Forgiveness Fertility and Family Building Benefits
• No-cost Personal Health Advocate Student Loan Assistance Adoption and Surrogacy Assistance
• Medical Plan Opt-out Credit Tuition and Education Reimbursement Paid Family Leave
• Life Insurance Rail Pass Privileges
• Short- and Long-term Disability Insurance Employee Assistance Program
• No-cost Financial Advisor Sessions Commuter and Flexible Spending Accounts

Work Arrangement: 06-Onsite 4/5 Days

Relocation Offered: Yes

Travel Requirements: Up to 25%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

• In accordance with DOT regulations (49 CFR 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

• In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.