Trailer Service Advisor

Quality Truck Care Center, Inc.; Town of Fond du Lac (WI); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Vacation time

Additional PTO

Bonus program

Health insurance

Dental & Vision

401(k) match

HSA & FSA

Boot/Prescription safety glasses

Fitness reimbursement

Tuition assistance

OEM training

Career advancement

Flexible hours

Job summary

Quality Truck Care Center, Inc. is seeking a Trailer Service Advisor to join our Wisconsin team, where we’ve served the trucking industry since 1986. You’ll manage service orders, schedule work, review PMs, and ensure accurate estimates while delivering top-notch customer service.

We offer a clear career path with valued training, extensive OEM and paid training opportunities, a competitive benefits package, and a family-friendly culture that respects your time and talent.

Qualifications

• Valid Wisconsin Driver’s License (CDL preferred)
• High school diploma or equivalent
• The ideal candidate should have a minimum of 5 years’ experience in the heavy-duty truck service business
• Strong mechanical and diagnostic skills
• Experience with welding, fabrication, or trailer repair preferred
• Ability to lift 50 lbs. and perform hands-on tasks safely
• Dependable, motivated, and committed to quality work

Responsibilities

• Open shop, turn on the lights, unlock all the doors in the shop building.
• Edit and review time clock punches from the previous day for all the department employees.
• Writing Repair orders for Technicians, Processing and Closing Repair orders.
• Scheduling and dispatching of work.
• Review of work orders and PMs from the previous day
• Distribute daily jobs to technicians
• Monitoring Shop Equipment upkeep and future needs
• Communicating with venders regarding current products, inventory replenishment, and pricing
• Directing and Assisting Technicians when needed
• Communicating with Management Team
• Quality Inspection of completed work.
• Continually reviewing jobs in progress, keeping customers up to date with jobs complete, defect write ups, changes to the repair requirements, changes to the estimated completion time, and updating estimates as needed
• Review repair orders ready to close
• Prioritize workload based on needed completion times

Skills

Heavy-duty truck service experience

Strong mechanical & diagnostic skills

Welding / fabrication experience

CDL preferred

Education

High school diploma or equivalent

Job description

Join a Team That Values You

At Quality Truck Care Center, we’ve been proudly serving Wisconsin’s trucking industry since 1986. As a family-owned and operated company, we believe great employees deserve more than just a job — they deserve a career path with growth, training, and real appreciation.

We represent Western Star, Autocar, and XCMG, and are certified in Detroit, Cummins, CAT, Allison, and Detroit Transmissions & Axles. Our company is expanding, and we’re looking for a Trailer Service Advisor who takes pride in their craft and wants to work in a clean, modern, and supportive environment.

Benefits

• Vacation up to 4 weeks – fast accrual

• Additional PTO up to 160 hours per year

• Monthly Efficiency Bonus Program

• Health, Dental & Vision Insurance

• 401(k) with Company Match

• HSA & FSA Options

• Boot & Prescription Safety Glass Allowance

• Fitness Membership Reimbursement

• Tuition Assistance & Apprenticeship Programs

• Extensive OEM & Paid Training Opportunities

• Career Advancement opportunities

• Flexible work hours and a family-first culture

What You’ll Do

• Open shop, turn on the lights, unlock all the doors in the shop building.

• Edit and review time clock punches from the previous day for all the department employees.

• Writing Repair orders for Technicians, Processing and Closing Repair orders.

• Scheduling and dispatching of work.

• Review of work orders and PMs from the previous day

• Distribute daily jobs to technicians

• Monitoring Shop Equipment upkeep and future needs

• Communicating with venders regarding current products, inventory replenishment, and pricing

• Directing and Assisting Technicians when needed

• Communicating with Management Team

• Quality Inspection of completed work.

• Continually reviewing jobs in progress, keeping customers up to date with jobs complete, defect write ups, changes to the repair requirements, changes to the estimated completion time, and updating estimates as needed

• Review repair orders ready to close

• Prioritize workload based on needed completion times

What We’re Looking For

• Valid Wisconsin Driver’s License (CDL preferred)

• High school diploma or equivalent

• The ideal candidate should have a minimum of 5 years’ experience in the heavy-duty truck service business

• Strong mechanical and diagnostic skills

• Experience with welding, fabrication, or trailer repair preferred

• Ability to lift 50 lbs. and perform hands-on tasks safely

• Dependable, motivated, and committed to quality work

Why Quality Truck Care Center

• You’ll work with a team that respects your time and talent

• Get access to OEM-backed training and paid development

• We offer modern tools, clean bays, and supportive leadership

• We believe in rewarding performance and promoting from within