Trailer Service Advisor

Quality Truck Care Center, Inc.; Fond du Lac (WI); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Vacation

PTO hours

Bonus program

Health Insurance

Dental Insurance

Vision Insurance

401(k) Match

HSA & FSA

Safety Allowance

Training Reimbursement

Tuition Assistance

OEM Training

Career Advancement

Flexible Hours

Job summary

Quality Truck Care Center, Inc. in Fond du Lac, WI, is seeking a Trailer Service Advisor to join our growing team.

You’ll open the shop, manage repair orders, schedule work, review prior day PMs, and coordinate technicians, vendors, and management to ensure safe, timely trailer repairs and clear customer updates. As a family-owned shop, we provide OEM‑backed training, tuition assistance, and a generous benefits package (health, dental, vision, 401(k) with match, HSA/FSA), plus flexible hours in

Qualifications

• Must have a high school diploma or equivalent.
• Preferred 5 years in heavy-duty truck service.
• Valid Wisconsin driver’s license; CDL preferred.
• Strong mechanical and diagnostic skills.
• Able to lift 50 lbs and perform hands-on tasks safely.
• Dependable and committed to quality work.

Responsibilities

• Open shop, turn on lights, unlock doors.
• Edit and review time clock punches for department employees.
• Write, process and close repair orders for technicians.
• Schedule and dispatch work.
• Review PMs and work orders from the previous day.
• Distribute daily jobs to technicians.
• Monitor shop equipment upkeep and future needs.
• Communicate with vendors about products, inventory and pricing.
• Direct and assist technicians when needed.
• Communicate with management team.
• Quality inspection of completed work.
• Update customers on job status and estimates as needed.
• Prioritize workload based on completion times.

Skills

Strong mechanical skills

Diagnostic skills

Dependable

Motivated

Education

High school diploma or equivalent

Tools

Welding & fabrication

Trailer repair

Job description

Join a Team That Values You

At Quality Truck Care Center, we’ve been proudly serving Wisconsin’s trucking industry since 1986. As a family-owned and operated company, we believe great employees deserve more than just a job — they deserve a career path with growth, training, and real appreciation.

We represent Western Star, Autocar, and XCMG, and are certified in Detroit, Cummins, CAT, Allison, and Detroit Transmissions & Axles. Our company is expanding, and we’re looking for a Trailer Service Advisor who takes pride in their craft and wants to work in a clean, modern, and supportive environment.

Benefits

• Vacation up to 4 weeks – fast accrual

• Additional PTO up to 160 hours per year

• Monthly Efficiency Bonus Program

• Health, Dental & Vision Insurance

• 401(k) with Company Match

• HSA & FSA Options

• Boot & Prescription Safety Glass Allowance

• Fitness Membership Reimbursement

• Tuition Assistance & Apprenticeship Programs

• Extensive OEM & Paid Training Opportunities

• Career Advancement opportunities

• Flexible work hours and a family-first culture

What You’ll Do

• Open shop, turn on the lights, unlock all the doors in the shop building.

• Edit and review time clock punches from the previous day for all the department employees.

• Writing Repair orders for Technicians, Processing and Closing Repair orders.

• Scheduling and dispatching of work.

• Review of work orders and PMs from the previous day

• Distribute daily jobs to technicians

• Monitoring Shop Equipment upkeep and future needs

• Communicating with venders regarding current products, inventory replenishment, and pricing

• Directing and Assisting Technicians when needed

• Communicating with Management Team

• Quality Inspection of completed work.

• Continually reviewing jobs in progress, keeping customers up to date with jobs complete, defect write ups, changes to the repair requirements, changes to the estimated completion time, and updating estimates as needed

• Review repair orders ready to close

• Prioritize workload based on needed completion times

What We’re Looking For

• Valid Wisconsin Driver’s License (CDL preferred)

• High school diploma or equivalent

• The ideal candidate should have a minimum of 5 years’ experience in the heavy-duty truck service business

• Strong mechanical and diagnostic skills

• Experience with welding, fabrication, or trailer repair preferred

• Ability to lift 50 lbs. and perform hands-on tasks safely

• Dependable, motivated, and committed to quality work

Why Quality Truck Care Center

• You’ll work with a team that respects your time and talent

• Get access to OEM-backed training and paid development

• We offer modern tools, clean bays, and supportive leadership

• We believe in rewarding performance and promoting from within