Trail's End Cafe Bartender - PT

Bear Creek Mountain Resort; Northern (KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

The Trails End Café Bartender at Bear Creek, operated by Southern Management, seeks a guest-service focused team member who can help create a positive, memorable experience for our guests. You will welcome guests, take orders, and prepare beverages in a relaxed setting.

Responsibilities include mixing drinks, maintaining stock, ringing orders in the computer, and ensuring clean, organized bar areas. You will work with both the bar and dining room teams to deliver attentive service and a great

Qualifications

• Must be 18 years of age or older to serve alcohol.
• Experience in bartending preferred.
• Ability to multitask and maintain accuracy in a busy bar.
• Excellent communication and guest service skills.

Responsibilities

• Welcome guests and take drink orders promptly.
• Mix, garnish and serve beverages following standard recipes.
• Maintain cleanliness and stocking of bar areas.
• Ring orders into the POS system and handle payments.
• Attend to guests in bar, veranda and pool areas.

Skills

Guest service

Communication

Multitasking

Teamwork

Education

High school diploma

Tools

POS system

Job description

The ideal Trails End Café Bartender for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Trails End Café team, enhancing the guest's dining experience by providing beverages based on the guest's order in a relaxed environment.

WHAT WE EXPECT FROM YOU:

• Welcome each bar guest personally within 30 seconds
• Communicate with guests and make them feel welcome
• Work with others to keep all areas cleaned and stocked at all times
• Mix, garnish and serve alcoholic and non-alcoholic drinks for patrons of bar and dining room following standard recipes
• Ring drink orders into computer immediately, collect money from guests for drinks served and make change
• Attend to customers seated in bar area, veranda & pool area
• Clear tables of dishes, glassware, and debris. Circulate pool area when in-season; checking guests needs and removing dishes, empty beverageware, and take out containers.
• Keep bottle and glass inventory displayed in an organized, tidy manner
• Be attentive! Offer your assistance before the guests must ask for it
• Count drinks guests are served
• Anticipate your guest's needs. Be alert of guest signals (raising a hand, looking directly at you, etc.), and acknowledge the guest so they know you will be right with them
• Responsible service of alcohol. Determine when a customer has had too much to drink. Should a guest reach the state you do not feel they should drive, ask for management intervention or security if necessary
• Comply with uniform policies, which can change seasonally.
• Welcome and train new staff members

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Availability during peak operating times, i.e.: weekends, holidays and special events
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures

Requirements

QUALIFICATIONS:

• Must be 18 years of age or older
• RAMP Certified
• 1 year restaurant bartending experience preferred

JOB KNOWLEDGE & SKILLS:

• Able to effectively multitask

PHYSICAL DEMANDS & EVIRONMENTAL CONDITIONS:

PHYSICAL DEMANDS

Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).

• Alternate Sit/Stand or Walk at Will : The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
• Climbing Ramps/Stairs : Ascending or descending ramps and/or stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing). Note: Stairs involved in commute/getting into building are excluded if work is always performed in one building. Stairs onto a vehicle or a piece of machinery/equipment are included.
• Communicating Verbally : Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
• Crouching : Bending body downward and forward by bending legs and spine.
• Far Visual Acuity : Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.
• Gross Manipulation : Seizing, holding, grasping, turning, or otherwise working with hand(s). Note: Fingers are involved only to the extent that they are an extension of the hand.
• Hearing Requirements : The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes/alarms).
  • One-on-one (in person)
  • Group or conference (in person)
  • Telephone
  • Other sounds
• Keyboarding : Entering text or data into a computer or other machine by means of a keyboard. Devices include traditional keyboard, 10 keypad, touch screen and other.
• Kneeling : Bending legs at knees to come to rest on knee(s).
• Lifting/Carrying : Lifting is to raise or lower an object from one level to another (includes upward pulling). Carrying is to transport an object -- usually by holding it in the hands or arms but may occur on the shoulder. Up to 20 pounds
• Near Visual Acuity : Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
• Pushing/Pulling : May involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.
  • Pushing - Exerting force upon an object so that the object moves away from the force
  • Pulling - Exerting force upon an object so that the object moves toward the force
• Reaching At/Below Shoulder Level : Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
• Reaching Overhead : Extending hands and arms in a 150 to 180 degrees vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
• Standing/Walking : Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot.
• Stooping : Bending the body downward and forward by bending the spine at the waist - requiring full use of the lower extremities and back muscles.

ENVIRONMENTAL CONDITIONS

• Noise Intensity Level: The noise intensity level to which the worker is exposed in the job:
• Moderate

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