Banquet Captain - PT

Bear Creek Mountain Resort; Northern (KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Referral bonus

Discounted tickets for Bear Creek

Free access to Mountain ActivityCenter

Discounts at Restaurants

401(k) program

Job summary

Bear Creek Mountain Resort is seeking a Banquet Captain to lead the banquet team and ensure flawless events—from weddings to corporate gatherings. The ideal candidate will supervise staff, coordinate with the sales team, and maintain high guest satisfaction through attentive service and precise execution.

Responsibilities include setup supervision, room inspections, and post-event recaps. Strong communication, organization, and a customer-first mindset are essential for success.

Qualifications

• Must be at least 18 years old to serve alcoholic beverages.
• 1 year experience as a Restaurant or Banquet food server preferred.
• High School Diploma or equivalent preferred.
• 1 year of customer service experience preferred.
• Availability during peak operating times, i.e.: weekends, holidays and special events.

Responsibilities

• Lead the Banquet team to carry out events as contracted by Sales.
• Supervise all Banquet team members professionally and effectively.
• Assist with setup of function rooms per event orders.
• Ensure cleanliness and proper setup of function rooms and equipment.
• Communicate calmly and clearly with culinary, sales, hosts, and staff for timely event execution.
• Provide exceptional service and meet corporate standards.
• Prepare banquet recaps for night auditors and month-end accounting.

Skills

Supervision

Guest service

Communication

Team leadership

Detail-oriented

Problem solving

Education

High School Diploma

Tools

ADP Workforce Now

Job description

The ideal Banquet Captain for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Banquets team, leading the serving team to carry out the event as contracted by the Sales team. The right person will lead by example in providing an outstanding guest experience for guests at events including weddings, one of life's most important days, family events, other celebrations and corporate events as well as perform supervisory duties to ensure a smoothly run event.

WHAT WE EXPECT FROM YOU:

• Must be able to meet all Job Duties required of a Banquet Server
• Supervise all Banquet team members professionally and effectively
• Supervise and assist with the setup of function rooms to include placement of linen, silver, china and glassware according to event order specifications
• Visually inspect function rooms and equipment prior to functions for cleanliness and setup
• Verbally communicates in a calm, positive manner during the event with the Culinary, Catering Sales Team, and host and banquet staff to ensure timely execution of events
• Provide exceptional service and meet corporate standards
• Prepare banquet re-caps with accuracy for the night auditor to post
• Prepare the monthly re-cap for accountings month end

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures

Requirements

QUALIFICATIONS:

• Must be at least 18 years of age to serve alcoholic beverages
• 1 year experience as a Restaurant or Banquet food server preferred
• High School Diploma or equivalent preferred
• 1 year of customer service experience preferred
• Availability during peak operating times, i.e.: weekends, holidays and special events

JOB KNOWLEDGE & SKILLS:

• Excellent written and verbal communication skills
• Compute basic arithmetic and mathematical calculations
• Strong administrative skills with a high degree of accuracy
• Strong guest service and communication skills
• Organized and detail oriented
• Excellent interpersonal skills
• Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
• Technical knowledge and competency in necessary systems and software:
• Experience working with ADP Workforce Now preferred, or ability to quickly learn new programs

PHYSICAL DEMANDS & EVIRONMENTAL CONDITIONS:

PHYSICAL DEMANDS

Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).

• Alternate Sit/Stand or Walk at Will : The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
• Climbing Ramps/Stairs : Ascending or descending ramps and/or stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing). Note: Stairs involved in commute/getting into building are excluded if work is always performed in one building. Stairs onto a vehicle or a piece of machinery/equipment are included.
• Communicating Verbally : Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
• Crawling : Moving about on hands and knees or hands and feet.
• Crouching : Bending body downward and forward by bending legs and spine.
• Far Visual Acuity : Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.
• Fine Manipulation : Picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation.
• Foot/Leg Controls : Use of one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to, pedals, buttons, levers, and cranks.
• Gross Manipulation : Seizing, holding, grasping, turning, or otherwise working with hand(s). Note: Fingers are involved only to the extent that they are an extension of the hand.
• Hearing Requirements : The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes/alarms).
  • One-on-one (in person)
  • Group or conference (in person)
  • Telephone
  • Other sounds
• Keyboarding : Entering text or data into a computer or other machine by means of a keyboard. Devices include traditional keyboard, 10 keypad, touch screen and other.
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• Kneeling : Bending legs at knees to come to rest on knee(s).
• Lifting/Carrying : Lifting is to raise or lower an object from one level to another (includes upward pulling). Carrying is to transport an object -- usually by holding it in the hands or arms but may occur on the shoulder. Up to 50 pounds
• Near Visual Acuity : Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
• Peripheral Vision : Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point.
• Pushing/Pulling : May involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.
  • Pushing - Exerting force upon an object so that the object moves away from the force
  • Pulling - Exerting force upon an object so that the object moves toward the force
• Reaching At/Below Shoulder Level : Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
• Reaching Overhead : Extending hands and arms in a 150 to 180 degrees vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
• Sitting : Remaining in a seated position.
• Standing/Walking : Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot.
• Stooping : Bending the body downward and forward by bending the spine at the waist - requiring full use of the lower extremities and back muscles.

ENVIRONMENTAL CONDITIONS

• Wetness: Any non-weather-related contact with water or other liquids.
• Proximity to Moving Mechanical Parts: Operation of or proximity to moving materials, mechanical parts, settings, or any moving objects (most commonly moving machinery or equipment) that could cause bodily harm.
• Noise Intensity Level: The noise intensity level to which the worker is exposed in the job:
• Loud

Bear Creek offers loads of discounts and privileges for our team members.

• Referral bonus
• Discounted tickets for Bear Creek events
• Free access to Mountain Activity Center activities for team members and 50% off for 4 family members or friends*
• Discounts on items from the Hotel gift shop and Slopeside Sports retail store
• Discounts at the Spa
• Discounts at our Restaurants*
• Discount programs with outside companies
• Skiing and snowboarding *
• Free rentals*
• Free snow tubing*
• 1 Employee Benefit Pass to ski and snowboard at a reduced price*
• Hours worked on Company holidays (4 days/year) will be paid double time
• 401(k) program for team members 21 and over

*Some restrictions apply based on availability and season.

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