Traffic Management Center Technician I

Socket.dev; Memphis (TN); On-site; USD 40,000 - 54,000; Full time

Job summary

WSP USA is seeking a Traffic Management Center Technician I to join our Memphis, TN office, supporting night and weekend shifts. You will monitor ITS devices, respond to incidents, and coordinate with TDOT and operations partners.

This role emphasizes data entry, incident response, and adherence to SOPs while upholding WSP safety policies. A high school diploma and 0–2 years TMC experience are required, with proficiency in MS Office and digital roadway maps.

Qualifications

• High School diploma required.
• 0–2 years of experience with a TMC facility or traffic management.
• Strong oral and written communication.
• Proficient with MS Office applications.
• Analytical and organizational skills.
• Able to work with TDOT staff.
• Pass Criminal History Background Check.
• Ability to interpret digital roadway maps.

Responsibilities

• Monitor ITS devices and traffic control equipment and act per SOPs.
• Traffic Incident Management.
• Coordinate responses for roadway concerns.
• Enter data for incidents, events, and call logs.
• Assist in data collection for system performance.
• Identify and document device failures with TDOT and issue repair work orders.
• Receive notices of roadwork and incidents and coordinate TDOT responses.
• Answer inquiries about TMC/ITS operations.
• Provide data for evaluations and reports.
• Uphold safety and company policies.
• Maintain professional conduct.

Skills

MS Office

Strong communication

Analytical skills

Team collaboration

Education

High School diploma

Tools

Digital roadway maps

Job description

WSP is currently initiating the search for a Traffic Management Center Technician I

This position will work out of our Memphis, TN office and will cover night and weekend shifts.Both full-time and part-time positions are available.

This Opportunity

Be involved in projects with our Mobility Operations Team and be a part of a growing organization that meets our client's objectives and solves their challenges.

Your Impact

• Provide human monitoring and operation of Intelligent Transportation Systems (ITS) devices and other traffic control devices, and take appropriate actions based upon guidance from current and future SOPs.
• Traffic Incident Management
• Coordination of responses for roadway concerns
• Database entry for all activities related to incidents, special events, roadway concerns, and call logs.
• Assist in traffic data collection for system performance of troubleshooting using manual and automated data collection and surveillance features of the ATMS/ITS and other TMC systems.
• Assist Tennessee DOT (TDOT) with identifying, troubleshooting, and documenting device failures, establish repair priorities, and issue work orders for repairs of failed devices.
• Receive and respond to notice of roadwork, highway incidents, special event information, incidents and/or situations affecting the Department, requests for assistance (TDOT and other), or reports regarding the malfunction or concern for any State-owned equipment, infrastructure or asset.
• Answer phone inquiries and coordinate the Department's response with operational partners and provide them with information on roadway conditions.
• Respond to inquiries about TMC/ITS operations as directed by the State.
• Inquiry responses may involve email transmittal's, telephone conversations, providing supporting data for evaluation and use by the State, and preparation of reports.
• Exercise responsible and ethical decision-making regarding company resources and conduct and adhere to WSP's Code of Conduct and related policies and procedures
• Proven track record of upholding workplace safety and ability to abide by WSP's health, safety and drug/alcohol and harassment policies
  

Who You Are

Required Qualifications

• High School diploma
• 0-2 years of experience with a TMC type facility and/or traffic management
• Strong oral and written communication
• Computer/Software - including MS Office applications, spreadsheets and databases
• Analytical and organizational skills
• Capable of working well with co-workers and TDOT staff
• Must have the ability to use digital roadway maps and have a working knowledge of roadway elements
• All candidates must successfully pass a Criminal History Background Check.

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs.

• Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee's career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.