Traffic Management Center Operator

Kapsch Group; Lee's Summit (MO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Benefits package

Job summary

Kapsch TrafficCom USA is seeking a TMC Dispatcher/Operator in Lee's Summit, MO to support the Kansas City Scout center. You will monitor CCTV, post DMS messages, and coordinate emergency response to incidents in the metro area.

The role requires a high school diploma, strong communication, data entry skills, and experience with CAD/ATMS systems. This is a full-time, on-site position with comprehensive benefits.

Qualifications

• High School diploma required.
• Strong listening, written, and verbal communication.
• Detail oriented with ability to multi-task.
• Proficient with MS Office (Word, Excel, Access).
• Typing or data entry experience.
• Dispatch experience in high-volume environments preferred.
• Experience with CAD and ATMS/CCTV systems.
• Ability to coordinate with emergency services and responders.
• Team player in a control room environment.

Responsibilities

• Create and post messages for the region’s Dynamic Message Signs (DMS).
• View traffic conditions on the CCTV to assess incidents.
• Monitor traffic status, events, and incident fault status using systems.
• Coordinate with emergency services, police, and EMS as needed.
• Dispatch emergency personnel and coordinate with Motorist Assist units.
• Enter and verify information in real-time systems during shifts.
• Assist with data collection for reports (Travel Speed/Time, incidents).
• Support shift-change coordination and cross-team communication.

Skills

Communication skills

Dispatch experience

Multi-tasking

Data entry

MS Office

CAD system

Multi-monitor setup

Emergency coordination

Teamwork

Education

High School diploma

Tools

ATMS software

CCTV systems

Job description

Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future. To learn more about our solutions and innovations, visit our website here.The Role:The TMC Dispatcher/Operator will work at Kansas City Scout, the nation’s only bi-state Traffic Management Center (TMC). In this role, you will provides traffic management support for the Kansas City metro area via the use of an advanced traffic management system (ATMS) software. This system integrates field devices that include traffic detection software, closed circuit television (CCTV) and static message boards referred to as dynamic message signs (DMS). Basic duties include monitoring traffic flow, work zones, and traffic congestion. For emergency incidents, the position requires dispatching MoDOT Emergency Response units and/or coordinating first responders to the incident location along with KDOT’s Motorist Assist units if the incident is located on the Kansas side of the metropolitan area. The position requires a response with appropriate actions for warning drivers, coordinating first responders, and taking steps necessary to assist in restoring traffic flow to normal conditions.The pay rate for this position is $18.00 per hour along with eligibility to participate in Kapsch' s comprehensive benefit package. The work location is based in Lee’s Summit, Missouri.Responsibilities:Create and post messages for the region’s Dynamic Message Signs (DMS)View traffic conditions on the Closed Circuit Television (CCTV)Monitor traffic status, special events, scheduled events, active events, and incident fault status by utilizing CCTV cameras, Emergency Response/Motorist Assist, Law Enforcement reports, internal systems, etc.Communicate with emergency services such as state and local police, emergency communications centers, emergency response/motorist assist, maintenance departments, the general public and media outletsWhat we are looking for:High School diplomaStrong listening, written, and verbal communication skillsDetail oriented with the ability to multi-taskProficient with computers and MS Office applications to include Word, Excel, and AccessAbility to quickly enter and manage a real-time data entry, and rapidly assess a situation and act decisivelyFacilitate incident management which includes: detection, verification, response, clearanceDispatch Emergency Response Personnel and coordinate with Kansas Highway Patrol’s Motorist Assist Vehicle unitsMonitor all active traffic events that occur during the shift and ensure that the information is entered correctly into systems and traffic related messagesTroubleshoot and resolve system related problems with the assistance of Information Systems TechnologistsCoordination with other operations staff with regards to various agencies and general control room coordination especially at shift changeAssist with the data collection for various reports including Travel Speed, Travel Time, Incident, Field Equipment Failures, and any other reports that are provided by the Traffic Management Center.Ability to work in a team environmentOur top candidates will have:Experience working with a multi-monitor-computer workstationTyping and/or data entry experienceCustomer service or call center experiencePrevious dispatch experience in a high volume environment using a CAD systemKapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch TrafficCom is a drug-free workplace. Kapsch is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require need a reasonable accommodation for any part of the application or interview process, please send an email to [e-mail] to advise of the nature of your request along with your contact information.