Traffic Logistics Coordinator

RiseMe; Aguadilla (PR); On-site; USD 32,000 - 52,000; Full time

Job summary

RiseMe in Aguadilla, Puerto Rico, is seeking a Traffic Logistics Coordinator to manage shipments for customers, handle delivery follow-ups, and ensure compliance with domestic and import/export regulations.

You will revise shipment instructions, coordinate with agents and vendors, verify documents, collect payments when required, and keep customers updated on delays and cargo status while supporting warehouse and sales teams.

Qualifications

• English and Spanish communication proficiency required.
• Strong organizational and multitasking abilities.
• Ability to solve problems and collaborate in a team.

Responsibilities

• Revise shipment instructions from agents and handle accordingly.
• Respond to emails in a timely manner.
• Coordinate daily pickups with vendors and schedule deliveries by consignee requirements.
• Verify shipment docs and ensure cargo quantities match invoices and packing lists.

Skills

Bilingual English/Spanish

Communication skills

Organizational skills

Problem solving

Team collaboration

Multitasking

Working under pressure

Education

College degree preferred

Job description

Job Title: Traffic Logistics Coordinator

Job Description:Handles shipments for customersas per their requirements and necessities; performs delivery follow-up. The job will addressdomestic andcartageshipments while ensuring compliance with import/export regulations.

Duties/Responsibilities:

• Revise shipment instructionsoncereceivedfrom agents and handle accordingly.
• Respondemails ina timelymatter.
• Collect payments as instructions in place,if customer is PIA(before handling)or COD(before releasing freight).
• Schedule daily pickups with several vendors.
• Schedule deliveries as per consignee’s requirements.
• Follow up on pickups and deliveries during transit until freight arrives destination.
• Verifyshipment documentation and confirm that cargo(quantities)matches commercialinvoice or packing listand Bill of Ladings.
• Follow up until cargo arrives to destination and keep the customer updated.
• Notifies the customer on shipment delays and updatesrelatedthe shipment.
• Revise consignment instructions whenpaperwork is provided by agents.
• Assist the WHR toidentifyunknown cargo when needed.
• Send OHR to customer as needed and requested depending on the account, as customer requirements.
• Invoice shipmentsno later than 2 days after service was provided.
• Send invoice to customer with all back up.
• If payment center, make sure all issubmittedas process in place.
• Revise BOL’s once the cargo is delivered or picked up to report shortage or damages.
• Follow up on POD, important to revise POD to read customer notes if any. If there are notes CSA needs to work, solved, and escalated, if needed.
• Hacienda transmission of domestic shipments.(shipments that apply)
• Follow up with customer storage charges if applicable.
• Notify volume changes to direct supervisor and sales representative.
• Notify the customer/sales representative short ordamagescargo upon arrival.
• Notify cargo damage to claims department with corresponding backup.
• Responsibleto manageseveralon handreports.
• Solve situations and problems ina timelymatter.
• Report and document any irregularities toSupervisorimmediately.

Education and Experience:

• 1year of Logistics or freightforwardingexperience ispreferred.
• At least 1 year of direct customer service experience.
• A college degree is notrequiredbut preferred.

Requires/ Skills/Abilities:

• Excellent communication skills, both written and verbal in English (required) and Spanish.
• Good management and organizational skills.
• Strong problem-solving skills.
• Able to collaborate in a team-oriented environment.
• Multi-tasking abilities.
• Able to work under pressure.