Traffic Agent

Livingston International Inc.; North Carolina; Remote; USD 30,000 - 45,000; Full time

Job summary

Livingston International Inc. is seeking a Traffic Agent to manage international documentation and coordinate domestic deliveries.

This role reports to the Manager, Service Delivery (US) or Traffic Manager/Traffic Supervisor (Canada) and supports accurate, timely processing of shipments. The position emphasizes effective communication with clients and carriers, adherence to customs requirements, and comprehensive documentation.

Qualifications

• 1 year of experience in traffic/logistics or related field.
• High School/GED or equivalent required.
• Knowledge of international transport and customs processes helpful.

Responsibilities

• Prepare traffic files and instructions for delivery orders.
• Coordinate with Client Import Analyst and external parties for missing documents.
• Confirm that customs releases are obtained.
• Verify supplementary charges prior to payment of invoices.
• Maintain relationships with clients, teams, transport companies and warehouses.
• Track shipments to avoid demurrage liabilities and confirm delivery.
• Process emails on live shipments and import files into systems for clearance.
• Complete delivery orders and arrange pick-up.
• Complete payment of freight/terminals by guarantee, check or wire transfer as needed.

Skills

Credit policies

Delivery coordination

Customs release

Computers & Internet

International transport

Negotiation

Client service

Communication

Telephone etiquette

Time management

Education

High School / GED

Tools

MS Office suite

Customs systems

Job description

Traffic Agent

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

JOB SUMMARY

The Traffic Agent is responsible for gathering international documentation and arranging domestic delivery to destination. This role reports to the Manager, Service Delivery (US) or Traffic Manager/Traffic Supervisor (Canada).

KEY DUTIES & RESPONSIBILITIES

• Prepare traffic files and instructions for delivery orders and ensure that the Bill of Lading is submitted when required.
• Coordinate with Client Import Analyst and external parties for missing documents, required information, and other customer requests needed to obtain the customs release.
• Confirm that Customs releases and steamship releases are obtained.
• Verify supplementary charges prior to payment of invoices.
• Maintain superior working relationship with clients, teams, co workers, transport companies and warehouses
• Track/trace shipments to avoid potential storage/demurrage liabilities and delivery has been completed
• Process emails on live shipments and import files into systems for clearance
• Complete delivery orders and arrange pick-up
• Complete payment of freight/terminals by guarantee, check or wire transfer as needed

KNOWLEDGE & SKILLS

• Familiarity with credit policies, traffic and forwarding methods and procedures
• Must be able to coordinate desired delivery arrangements for clients from transportation companies
• Familiarity with customs release process
• Computer and Internet skills required
• MS Office experience
• Must have knowledge of international transportation
• Negotiation skills
• Client service oriented
• Strong oral and written communication
• Telephone etiquette
• Strong organization and problem-solving
• Prioritization and time management

WORK EXPERIENCE — MINIMUM REQUIRED

1 year of experience

EDUCATION

Required: High School/GED or equivalent

COMPETENCIES

Business Acumen and Straight Talk
Agility
Customer First Focus
Inclusion and Collaboration
Accountability
Leading and Developing
At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.

Diversity, Equity, and Inclusion at Livingston

We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives. Inclusiveness makes us stronger and better at what we do. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is $21.63 – $33.41 USD. Actual compensation will be determined based on these factors and may vary accordingly.

Job Type: Full Time

Location: REMOTE – USA