Rate Analyst - Global Forwarding

Livingston International; Northern (KY); Hybrid; USD 30,000 - 45,000; Full time

Job summary

Livingston International seeks a pricing and quotes professional for its IFTS Freight team. The role focuses on providing timely client quotes, supporting operations, and maintaining rate logs while collaborating with Sales, Operations, agents, and Livingston partners across North America.

The incumbent will ensure accurate air and ocean freight carrier rates, analyze net rates for best pricing, and keep clients informed of regulatory and industry changes.

Qualifications

• Strong knowledge of international air and ocean transportation requirements, incl. dangerous goods, carriers, and networks.
• Excellent communication and interpersonal skills to engage with clients, agents, and colleagues.
• Ability to work with Operations, Sales and cross-border partners in US/Canada.
• Customer-focused problem-solving and analytical thinking for quotes and rates.
• Detail-oriented with the ability to multi-task in a fast-paced freight environment.
• Proficient in MS Office to maintain logs and reports.

Responsibilities

• Provide quotes to clients, agents, and sales within standard time frames.
• Assist freight operations and sales with rate requests.
• Update and maintain quote logs and reports.
• Maintain and update air and ocean freight carrier rates for the branch.
• Analyze carrier net rates to secure best overall pricing.
• Keep client quotations current in coordination with Sales and Operations.
• Develop relationships with carriers, agents, and Livingston partners.
• Inform customers of industry changes by phone or email.
• Support Sales with quote follow-up and coordination with IFTS Manager Freight.

Skills

Air & Ocean knowledge

Communication

Team collaboration

Customer problem-solving

Analytical ability

Multitasking

MS Office

Education

Associates degree or equivalent

Tools

MS Office (Word, Excel)

Job description

Select how often (in days) to receive an alert:

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is amarket leaderoffering customs brokerage, international trade consulting,complianceand freight forwardingservices aroundthe world. Livingston has over 3,000 employees at more than 90 key border crossings,sea ports,airports andother strategic locations in North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

JOB SUMMARY

Reporting to the Manager, IFTS Freight, the incumbent will be responsible for providing pricing and quotes on all client and agent requests. The incumbent will also be responsible for providing top notch customer service and collaborating with the Sales and Operations teams, other Livingston business partners, and agents.

KEY DUTIES & RESPONSIBILITIES

• Provide quotes to clients, agents, and sales representatives within standardized time frames.
• Assist freight operations and sales in handling rate requests.
• Update and maintain quote logs and reports.
• Maintain and update air and ocean freight carrier rates for the branch.
• Analyse carrier net rates to ensure that the company is getting the best rates.
• Keep client quotation updated and current as necessary in conjunction with Sales and Operations.
• Network with and develop relationships with carriers, agents, and Livingston business partners.
• Keep customers informed of industry changes, news, and regulatory changes by telephone and/or email.
• Assist Sales department with quote follow up as required.
• Assist and communicate with IFTS Manager Freight as required.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.
  

KNOWLEDGE & SKILLS

• Strong operational knowledge of international Air and Ocean transportation requirements, including dangerous goods regulations, carriers, agent network, etc.
• Exceptional communication and interpersonal skills, with ability to develop relationships with people at all levels in and outside of the Company.
• Team player and collaborator – ability to work effectively with Operations, agents and our business partners in Canada and the US.
• Customer focused problem-solving ability – ability resolve issues effectively.
• Analytical ability.
• Organized and detail oriented with the ability to multi-task, handle a large volume of work and meet time deadlines in a fast-paced environment.
• Strong working knowledge of MS Office (Word & Excel).

WORK EXPERIENCE – MINIMUM REQUIRED

3 years of related experience

EDUCATION

Required: Associates Degree or post-secondary education

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Business Acumen and Straight Talk

Inclusion and Collaboration

Customer First Focus

Accountability

Agility

Leading and Developing

At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.

Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good‑faith salary range for this position is$21.63 - $33.41 USD. Actual compensation will be determined based on these factors and may vary accordingly.

Diversity, Equity, and Inclusion at Livingston

We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives. Inclusiveness makes us stronger and better at what we do. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexualorientation, genderidentity, or national origin.

Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.