TRAFALGAR RIVER CRUISE - LOCAL HOST (LONDON & PARIS)

Uniworld - GRC Global River Cruises; Oregon; Hybrid; USD 43,000 - 62,000; Full time

Job summary

Trafalgar River Cruises, part of The Travel Corporation, seeks a Local Host for London/Paris who will create memorable guest experiences through hospitality, local knowledge and personalized support. You will work with our Experience Team, Cruise Operations, and local partners to deliver a warm, authentic service-led journey across Europe.

Applicants should have travel or hospitality experience, strong English skills, and the ability to engage groups with compelling tours and briefings.

Qualifications

• Experience in travel, tourism, hospitality, guided touring or guest services.
• Strong knowledge of your local destination and a passion for sharing its culture.
• Excellent communication and interpersonal skills.
• A warm, engaging and guest-focused approach.
• Confidence working with groups and delivering presentations or briefings.
• Strong organisational skills and attention to detail.
• Ability to remain calm under pressure and solution-focused.
• Experience with multiple stakeholders and service providers.

Responsibilities

• Welcome guests at airports, train stations, hotels and meeting locations.
• Coordinate arrival and departure transfers and assist with hotel check-in/check-out.
• Deliver welcome briefings and orientation sessions for guests.
• Serve as the primary point of contact for guest questions and requests.
• Share local recommendations and cultural experiences.
• Host tours, walks and included experiences across your destination.
• Coordinate with guides, hotels, transport providers and local suppliers.
• Monitor guest satisfaction and resolve service issues.

Skills

Experience in travel/tourism

Excellent communication skills

Interpersonal skills

Guest-focused approach

Public speaking / presentations

Organisational skills

Problem-solving under pressure

Fluent English

Additional European language skills

Guiding license (where required)

Education

Guiding license (where required)

Tools

MarineXchange (MXP)

Job description

ABOUT US

Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value.As a global business with over 100 years of experience in the travel industry, our ethos of being 'Driven by Service', ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.

OUR VALUES

• Value Every Voice: We put people first
• Act with Integrity: We do what is right
• Explore Beyond Boundaries: We are driven by curiosity
• Own the Outcome: We take responsibility for our decisions
• Succeed Together: We have each other's backs

At Trafalgar River Cruises , we believe in the power of travel to create meaningful connections, with people, places, and cultures. As part of The Travel Corporation (TTC) , we bring over a century of guided travel expertise into a new space: the rivers of Europe.This is not traditional cruising. This is travel with heart , journeys that blend the richness of the destination with the warmth of shared experience. From the Danube, Rhine and Seine each ship, every itinerary, and every experience is crafted with care.

THE OPPORTUNITY: LOCAL HOST LONDON / PARIS

As a Local Host with Trafalgar River Cruises , you will be the friendly face of our brand during pre- and post-cruise extensions and land programmes across Europe's most sought-after destinations.From the moment guests arrive until it is time to say goodbye, you will create memorable experiences through exceptional hospitality, local expertise and personalized support. You will help bring destinations to life by sharing your knowledge, culture and passion while ensuring every aspect of the guest journey runs smoothly.Working closely with our Experience Team, Cruise Operations teams and local suppliers, you will play a key role in delivering the warm, authentic and service-led experience that defines Trafalgar River Cruises.

KEY RESPONSIBILITIES

• Welcome guests at airports, train stations, hotels and designated meeting locations.
• Coordinate arrival and departure transfers and assist with hotel check-in and check-out processes.
• Deliver welcome briefings and orientation sessions for guests.
• Serve as the primary point of contact for guest questions, requests and support needs.
• Share local recommendations, destination insights and cultural experiences.
• Host tours, walks and included experiences across your destination.
• Coordinate with guides, hotels, transport providers, attractions and local suppliers.
• Monitor guest satisfaction and proactively resolve concerns or service issues.

YOUR EXPERIENCE AND EXPERTISE

• Experience within travel, tourism, hospitality, guided touring or guest services.
• Strong knowledge of your local destination and a passion for sharing its culture, history and experiences.
• Excellent communication and interpersonal skills.
• A warm, engaging and genuinely guest-focused approach.
• Confidence working with groups and delivering presentations or briefings
• Strong organisational skills and attention to detail
• Ability to remain calm, positive and solution-focused under pressure.
• Experience working with multiple stakeholders and service providers

• It would also be helpful if you have a guiding license for your destination where required by local regulations, experience supporting guided tours, cruise operations or travel programmes, knowledge of MarineXchange (MXP), or additional European language skills alongside fluent English.

TRAVEL & OTHER REQUIREMENTS

Work Location: Freelance remote London / Paris positions (Please note that you must have the right to live / work in either destination)

WHY TRAFALGAR RIVER CRUISES?

If you are passionate about travel, hospitality and creating meaningful experiences for guests, we would love to hear from you. Join Trafalgar River Cruises and help travelers discover the true heart of Europe through authentic cultural experiences, outstanding service and unforgettable moments.

Note: Due to legal requirements, we can only accept applicants from EU/EEA/CH/UK. We welcome internal and external candidates.