Housekeeping Manager 2027

Uniworld - GRC Global River Cruises; United States; On-site; USD 31,000 - 40,000; Full time

Job summary

Uniworld GRC Global River Cruises is seeking a proactive housekeeping professional to lead guest room cleaning, public areas, and daily laundry duties aboard our ships. You will manage supplies, train crew, and ensure compliance with HACCP standards while delivering warm, attentive service.

This role requires strong English communication, hands-on leadership, and the ability to work to daily itineraries. You will coordinate with hotel operations, supervise staff, and contribute to guest

Qualifications

• Strong leadership and team management abilities.
• Excellent organizational and time-management skills.
• Proficient in spoken and written English.

Responsibilities

• Welcome guests on embarkation day and escort them to their staterooms.
• Provide friendly, efficient, and professional service across all areas onboard.
• Host and socialize with guests, handling special requests and reporting complaints to the Hotel Manager.
• Ensure daily cleaning, setup, and service of staterooms following Uniworld and HACCP standards.
• Maintain ship wide cleanliness, including flower arrangements and stateroom amenities.
• Apply the “up serve” approach to enhance guest experience and support onboard revenue targets.
• Organize and supervise cleaning of public areas and daily laundry duties for guests and crew.
• Store and maintain housekeeping supplies and equipment; assist with inventories.
• Train other departments on cleaning procedures when needed.

Skills

Leadership

Team management

Organizational skills

English proficiency

Job description

About GRC Global River Cruises

GRC Global River Cruises GmbH is part of The Travel Corporation (TTC) and manages the European river cruise operations of the TTC brands Uniworld Boutique River Cruises and Trafalgar River Cruises.

Together, our onboard teams and shoreside departments deliver exceptional river cruise experiences across Europe. We are united by professionalism, genuine care and a commitment to responsible and sustainable travel.

Your Life onboard

Life onboard is shaped by the company’s commitment to excellence. Unlike large-scale passenger ships, Uniworld vessels typically carry between 100 and 160 guests, allowing for more meaningful interactions and personalized service.

Our ships foster a culture of collaboration, professionalism, and shared purpose. We support one another, welcome fresh ideas, and pursue efficiency, always keeping our mission at the centre of everything we do.

Life on the river reflects our passion for hospitality and travel. Together, we create memorable guest experiences with genuine care, warmth, and elegance.

Our diverse teams are the heart of our success, united by respect, accountability, and pride. We approach travel as both a privilege and a responsibility, guided by a strong commitment to sustainability and positive global impact. With adaptability, integrity, and dedication to excellence, we inspire each other to dream bigger, achieve more, and grow together.

Your profile

Curious and forward-thinking, you embrace innovation and collaborate inclusively across diverse teams, with openness and teamwork coming naturally to you.

Hospitality is at your core, warm, attentive, and professionally presented, you place others’ wellbeing first and approach every task with a positive, proactive attitude.

In everything you do, you stay focused on quality and align your daily work with our broader company goals, contributing to shared success.

Your Responsibilities

• Welcome guests on embarkation day and escort them to their staterooms.
• Provide friendly, efficient, and professional service across all areas onboard.
• Host and socialize with guests, handling special requests and reporting complaints to the Hotel Manager.
• Ensure daily cleaning, setup, and service of staterooms following Uniworld and HACCP standards.
• Maintain ship wide cleanliness, including flower arrangements and stateroom amenities.
• Apply the “up serve” approach to enhance guest experience and support onboard revenue targets.
• Organize and supervise cleaning of public areas and daily laundry duties for guests and crew.
• Store and maintain housekeeping supplies and equipment; assist with inventories.
• Train other departments on cleaning procedures when needed.

Specific Requirements

• Manage housekeeping supplies, uniforms, and equipment, including ordering, storage, and inventories.
• Oversee quality of externally laundered items and report anomalies.
• Organize, train, supervise, and empower your team to work independently.
• Manage housekeeping operations to achieve revenue, cost, and guest satisfaction goals.
• Organize work and time according to daily programs and events.
• Ensure compliance with working-hour regulations and maintain accurate records.
• Strong leadership, team management, and organizational skills.
• Actively participate in assigned learning activities, training sessions, and mandatory safety or emergency drills.
• Contribute to ship preparation during end-of-season close-down and start-of-season set-up.
• Demonstrate strong proficiency in English, both spoken and written.

Your future with GRC Global River Cruises

​You’ll join a collaborative workplace where ideas are valued, and responsibility is shared early on. Our ships sail across Europe, giving you the chance to travel and grow through international exposure and cross-functional teamwork.

We offer competitive employment conditions, a modern work environment, and a team culture built on respect and trust. More than that, you’ll be part of a company where your contribution makes a visible impact on our business, our guests, and our shared commitment to sustainable travel.

Note:

Due to legal requirements, we can only accept applicants from EU/EEA/CH. We welcome internal and external candidates. The position is based on our European ships.