Trading Systems Support Analyst

670 TP ICAP Americas Holdings Inc.; New York (NY); On-site; USD 60,000 - 65,000; Full time

Job summary

670 TP ICAP Americas Holdings Inc. is seeking a Trading System Support professional to maintain TP ICAP’s trading platforms, support market data APIs, and handle client onboarding and post-trade services. The role covers market control, access governance, and incident escalation across multi-asset platforms from New York.

Experience with FIX protocol and API integrations is preferred. This position is based on-site in New York, offering a path for growth within TP ICAP’s global technology and

Qualifications

• Essential high technical competency.
• Market monitoring and support.
• Experience in a support role from a market or technical perspective.

Responsibilities

• Market Control and access management for TP ICAP’s electronic and voice offerings.
• Governance and operational procedures to ensure orderly market operation.
• Manage client onboarding and market data, order routing, and post-trade services via FIX or APIs.
• Investigation and escalation of system issues to production or development teams.

Skills

Market monitoring

API support

FIX protocol

Multi-asset class knowledge

Client-facing

Trade life cycle

IT networking basics

Job description

Group Overview

The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform. Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview

The Trading System Support team are responsible for maintaining TP ICAP’s trading platforms, trade resolution, post trade services and market data APIs. We are a global team with representatives in London, New Jersey, Hong Kong and Singapore. With TP ICAP Global Broking’s growth in hybrid trading and volume matching platforms, Trading System Support are at the center of every launch including: Providing market support to Clients, Brokers and sales teams Static data configuration for both client and instrument set up Client on boarding and support for post trade services, order routing and market data Represent the team as key project stakeholder in all trading initiatives Ensure TP ICAP’s markets are run in an orderly fashion, maximizing speed to market in a compliant controlled manner.

Role Responsibilities

Market Control Access controls onto TP ICAP’s electronic and voice offerings Adhering to governance by following operational procedures to ensure TP ICAP’s market operate in an orderly manner Maintain all groups and pages, including sorting across multiple asset classes Creating all Firms, traders, brokers, and Voice accounts Responsible for Auction calendar and rolling new instruments onto the screen Work with NEX/Broker Tec for customer and firm mapping Will be responsible for Market Control of all products on our trading systems Market Support Investigation and escalation of system issues to production support or directly to developers following global support framework Broker/Trader support, training and screen configuration on TP ICAP’s electronic platforms Handling client queries and managing issues through to resolution Handle connectivity issues for brokers and traders Investigate post trade issues with clients Client Integration Client on boarding and support of market data, order routing and post trade services via FIX or proprietary APIs Data Maintenance Static data set up for internal and external users including entities on TP ICAP’s electronic platforms in front and middle office systems Static data instrument set up for TP ICAP’s Global Broking electronic offerings in all regions.

Experience / Competences

Essential High technical competency Market monitoring and support Ability to manage small projects independently to a conclusion API Support including experience with FIX protocol Multi asset class knowledge Strong client facing ability Service orientated with good understanding of trade flows Experience in a support role from a market or technical perspective Understanding of Wholesale Financial Services Basic level of IT networking Comprehensive knowledge of the life cycle of a trade Good understanding of inter-dealing broking Desired Experience in deploying internet-based trading applications and troubleshooting connectivity and packaging issues Demonstratable knowledge of FIX client on boarding Proficiency with HTML5 Knowledge of Credit Derivatives, Bond, FX products nsf OTC products Experience of working within an investment bank or inter-dealer broker.

Job Band & Level

Professional / 4 $60,000-$65,000 #LI-Hybrid

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

USA - 200 Vesey Street - New York, NY

Connecting clients, communities and colleagues for sustainable growth TP ICAP connects people, platforms, ideas, and insight across the world’s financial, energy and commodities markets. As a global leader in market infrastructure and data-led solutions, we enhance market access, increase efficiencies, and unlock possibilities. Work with us Joining TP ICAP puts you at the heart of markets that matter. You’ll have the freedom to innovate and act on your initiative. We’ll train you and build your abilities in your specialist area, so that you can become an expert in your field. And all within a connected network that’s there to set you up for success. More about us TP ICAP Group is a collection of premium brands each with a distinct, client-focused offering. Underpinning and connecting these client-facing brands is the financial security, operational strength and know-how we have as a Group. Connections are at the heart of what we do. We combine our people’s know-how with the latest technology to improve price discovery, trade execution and liquidity flow. Connections create strength. Through them, we help our clients to manage risk, realise investment strategies and expand the scope for growth. And connections act as a catalyst. Sparking richer solutions for our clients to break new ground, modernising markets for future performance, and creating dynamic careers for our people. Our capacity to connect builds trust, supports communities and gives us the power to anticipate and respond to change, whatever direction the world takes. It’s what makes TP ICAP a mainstay in the global markets, now and in the future. TP ICAP. We connect.