Trading Support Analyst

ION Group; Jersey City (NJ); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading company in trading solutions is seeking Trading Support Analysts to join their Jersey City team. This role involves functional support for users of the equities trading platform, requiring strong technical and customer service skills. Ideal for recent graduates or those with related experience, this position offers opportunities for growth in trade support or product management.

Qualifications

• At least 1 year of experience in equities trading operations or relevant internship experience.
• Excellent communication skills, both written and verbal.
• Strong customer service and problem-solving skills.

Responsibilities

• Resolve customer needs by addressing issues independently.
• Provide support via phone, chat, and email.
• Conduct on-site training and support visits as needed.

Skills

Communication

Customer Service

Problem-Solving

Self-Motivated

Stress Management

Education

Bachelor's degree in a technical field

Business degree with exposure to IT or engineering

Tools

SaaS platforms

Financial software platforms

Job description

Fidessa (an ION Group Company) provides exceptional trading, investment, and information solutions for the world's financial community. Our mission-critical products serve buy-side and sell-side institutions, investment banks, boutique brokers, and hedge funds with multi-asset trading infrastructure, market data, analysis, and workflow technology.

We are a innovative and flexible organization, with teams across multiple continents. We value our people highly and aim to employ top talent to enhance our platform and services.

Role

Fidessa's Trading Support Analysts provide functional support for customer requests across our multi-asset product range, focusing on support and training for users of the Fidessa equities trading and risk management platform. This platform offers high-speed access to global equities exchanges and is used by top-tier brokers worldwide. Based in Jersey City, the team is part of the Fidessa Global Service Desk, comprising individuals with strong technical, functional, and customer service skills, seeking a challenging role in a fast-paced environment.

This position is ideal for recent graduates or those with up to 4 years of experience interested in client interaction, trading floors, complex financial products, and potential career paths in trade support, product management, or technical account management.

Responsibilities

The team addresses customer needs by resolving issues independently and collaborating with internal specialists for complex problems. Support is provided via phone, chat, and email, with occasional on-site training and support visits, which offer insights into customer workflows and opportunities for service improvement. Travel is expected to be less than 25%.

Required Experience and Competencies

• At least 1 year of experience in equities trading operations or relevant internship experience.
• Bachelor's degree in a technical field (Computer Science, Information Systems, Engineering) with a business focus, or a business degree with exposure to IT or engineering.
• Excellent communication skills, both written and verbal.
• Self-motivated with a positive attitude.
• Strong customer service and problem-solving skills.
• Ability to handle stressful trading environments.

Desired Experience and Competencies

• Experience with SaaS platforms.
• Knowledge of financial software platforms.
• Spanish and/or Portuguese language skills.

About Us:

ION Group is a diverse and innovative provider of trading software, analytics, and consulting, serving over 40,000 clients worldwide. Founded in 1999, we have grown rapidly, with a global presence of 13,000 employees in more than 40 cities. We are committed to a supportive, inclusive environment and adhere to equal employment opportunity policies.