SUPPORT ANALYST

Axelon Services Corporation; New York (NY); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in software solutions is seeking a bright Support Analyst to join its Technical Support Team. This remote work position provides full training and offers significant growth opportunities for enthusiastic candidates. The role involves troubleshooting customer issues and enhancing client training programs, requiring excellent communication skills and a bachelor's degree.

Qualifications

• Strong communication skills required, both verbal and written.
• Experience in customer service or help desk roles preferred.

Responsibilities

• Provide answers to clients by identifying problems and researching solutions.
• Troubleshoot customer issues over the phone.
• Enhance client references by maintaining documentation.

Skills

Communication

Customer/Client focus

Patience

Attention to detail

Education

Bachelor's degree

Job description

This role is currently work-from-home and will transition to an office environment once COVID-19 restrictions are lifted.

JobDiva is seeking a bright, enthusiastic candidate to join its Technical Support Team as a Support Analyst. Full training is provided, and no technical background is required, though an aptitude for learning and clear thinking are essential.

Founded in 2003, JobDiva delivers software solutions to over ten thousand users in staffing, executive search, and HR sectors. Our software is intuitive, robust, complex, and constantly evolving. We operate in a high-tech, start-up environment filled with eager, engaged employees. There are significant opportunities for growth and increased responsibilities for the right candidate.

• Provide answers to clients by identifying problems, researching solutions, and guiding them through corrective steps.
• Troubleshoot customer issues over the phone.
• Enhance client references by writing and maintaining documentation.
• Participate in developing client training programs by identifying learning needs and recommending instructional language.
• Improve system performance by identifying issues and recommending changes.

Skills

• Ability to communicate clearly and professionally, both verbally and in writing.
• Customer/client focus.
• Pleasant, patient, and friendly attitude.
• Experience in customer service or help desk roles preferred.
• Strong attention to detail.
• Bachelor's degree required.