Trading Support Analyst

ION; Jersey City (NJ); On-site; USD 60,000 - 85,000; Full time

Job summary

A leading financial services company is seeking a Trading Support Analyst based in Jersey City. This role focuses on supporting and training users of Fidessa's equities trading platform, ideal for recent graduates or those with up to 4 years of experience. Responsibilities include customer support via phone, chat, and email, alongside site visits for training, within a dynamic and fast-paced trading environment.

Qualifications

• Basic experience in equities trading operations.
• Strong customer service skills and communication abilities.
• Self-motivated with a positive attitude.

Responsibilities

• Provide functional support for customer requests on equity trading platforms.
• Conduct regular on-site customer visits for product training.
• Resolve issues independently and liaise with specialist groups as needed.

Skills

Customer Service

Problem-Solving

Communication

Education

Bachelor's degree in Computer Science or related field

Business-related degree with exposure to Information Systems

Tools

Software as a Service platforms

Financial software

Job description

Who Are We?

Fidessa (an ION Group Company) provides exceptional trading, investment, and information solutions for the world's financial community. Our unrivalled set of mission-critical products serve both buy-side and sell-side global institutions and investment banks to boutique brokers and niche hedge funds with multi-asset trading and investment infrastructure, their market data and analysis, and their decision making and workflow technology.

We are freethinking and do not believe in rigid structure or tight controls that limit our ability to be innovative and adaptable. Our team at Fidessa is represented within several continents in multiple offices. We recognize that a business is only as good as its people. To provide and build on our high-quality platform and services, we seek to employ only the best!

Role

Fidessa's Trading Support Analysts provide functional support for all customer requests across Fidessa's multi-asset product range. This opening has specific focus around the support and training of new and existing users of the Fidessa equities trading and risk management platform. This platform provides high-speed access to global equities exchanges and execution venues and is used by top tier brokers worldwide. Based in Jersey City, Trading Support team is part of the Fidessa Global Service Desk and is formed of an enthusiastic mix of individuals with strong technical, functional and customer service skills, looking for a challenging and varied role in a fast paced environment.

This is an excellent opportunity for a recent grad or someone with up to 4 years of experience who wants direct interaction with clients and trading floors, exposure to complex financial products and a career pathway in trade support, product management or technical account management.

Responsibilities

In order to meet the requirements of the Customer base and the diverse needs of the evolving trading landscape, the Trading Support team caters to the immediate needs of our customers, resolving a high percentage of issues independently and liaising with specialist groups within the business and technology to ensure fast resolution of issues that require additional coordination to resolve. In addition to providing real time phone, chat, and e-mail Support, Trading Support Analysts also conduct regular on-site customer visits to provide product training and support for Fidessa users. These visits provide valuable ground-level insight on how customers are using Fidessa services and can be leveraged to introduce solutions that will help improve customer workflows through new and existing Fidessa solutions. Travel will be required but will be typically less than 25% (when things stabilize).

Required Experience and Competencies

• Basic (1 year min) experience in equities trading operations, including basic knowledge of the equity markets and an understanding of equity business flows. Recent grads with significant internship experience in equities trading operations, equity markets and equity business lows will also be considered.
• Bachelor's degree in a technical or engineering concentration (Computer Science, Information Systems, Computer Engineering) with a business focus OR Business-related degree with significant exposure to Information Systems, Computer Science or Computer Engineering
• Excellent written and verbal communication skills, demonstrating the ability to communicate succinctly and accurately to customers
• Self-motivated and positive attitude
• Strong customer service ability
• Excellent problem-solving skills
• Ability to handle stressful situations in a trading environment

Desired Experience and Competencies

• Experience supporting Software as a Service platforms
• Knowledge of financial software platforms
• Spanish and/or Portuguese speaking

About Us:

We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.

• Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.

• Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.

ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe,

Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.

ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.

ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.