Trading Services Manager - Vice President

JPMorgan Chase & Co.; New York (NY); On-site; USD 180,000 - 250,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Middle Office Lead to translate strategic priorities into measurable outcomes within Credit Trading Middle Office. You will partner with the Middle Office Lead to accelerate change delivery and establish governance and communications.

You will collaborate with Front Office and Sales to align priorities, while driving cost discipline and a controlled operating model. This role requires executive storytelling and strong stakeholder management.

Qualifications

• Strong understanding of middle office and operations concepts such as trade lifecycle, controls, reconciliations, breaks, and settlements.
• Ability to connect Front Office needs with operational delivery and control requirements.
• Excellent written and verbal communication, including executive-ready materials.
• Experience running senior stakeholder forums, governance routines, and escalation paths.
• Solid financial acumen, including budgets, cost governance, and vendor/contract management.
• Proven ability to influence without authority and align diverse teams to outcomes.
• Structured problem-solving, with the ability to turn ambiguity into clear plans.
• Operational rigor and disciplined cadence and tracking.
• Strong integrity and risk/control mindset.

Responsibilities

• Act as the strategic execution partner to the Credit Trading Middle Office Lead, translating priorities into deliverables, timelines, and outcomes.
• Establish and run operating routines (weekly/monthly governance, steering forums, action tracking, decision logs) to drive accountability and escalation.
• Develop and deliver leadership materials (status updates, executive readouts, KPIs, risk/issue summaries) with clear decisions and ownership.
• Own the middle office communications strategy, including narrative, audience-specific messaging, and proactive stakeholder engagement.
• Maintain a regular engagement cadence with Front Office Trading and Sales leadership to align on priorities, pain points, service levels, and upcoming changes.
• Partner with Operations Management to create transparency across performance, controls, capacity, and delivery commitments.
• Support budgeting activities and enforce cost discipline across the middle office agenda.
• Track headcount and contractor usage; oversee vendor and invoice processes where applicable.
• Build visibility into run-the-business versus change investment, including productivity opportunities and capacity planning.
• Challenge spend and resourcing requests using data, clear outcomes, trade-offs, and benefits realization.

Skills

Strong understanding of middle office/

Front Office alignment

Excellent communication

Stakeholder governance

Financial acumen

Structured problem-solving

Operational rigor

Integrity and control mindset

Job description

Help shape how Credit Trading Middle Office delivers results—faster, clearer, and with stronger control. This role sits at the center of execution, stakeholder alignment, and cost discipline across Trading, Sales, and Operations.

Job summary

As aMiddle Office Business Execution & Governance LeadinCredit Trading Middle Office, you will partner directly with the Middle Office Lead to translate strategic priorities into measurable outcomes. You will navigate a complex corporate environment to accelerate change delivery, establish operating cadence and governance, and ensure consistent communications across stakeholders. You will maintain a strong engagement rhythm with Front Office Trading and Sales, while partnering with Operations Management to support a controlled, cost-disciplined operating model.

Job responsibilities

• Act as the strategic execution partner to the Credit Trading Middle Office Lead, translating priorities into deliverables, timelines, and outcomes.
• Establish and run operating routines (weekly/monthly governance, steering forums, action tracking, decision logs) to drive accountability and escalation.
• Develop and deliver leadership materials (status updates, executive readouts, KPIs, risk/issue summaries) with clear decisions and ownership.
• Own the middle office communications strategy, including narrative, audience-specific messaging, and proactive stakeholder engagement.
• Maintain a regular engagement cadence with Front Office Trading and Sales leadership to align on priorities, pain points, service levels, and upcoming changes.
• Partner with Operations Management to create transparency across performance, controls, capacity, and delivery commitments.
• Support budgeting activities and enforce cost discipline across the middle office agenda.
• Track headcount and contractor usage; oversee vendor and invoice processes where applicable.
• Build visibility into run-the-business versus change investment, including productivity opportunities and capacity planning.
• Challenge spend and resourcing requests using data, clear outcomes, trade-offs, and benefits realization.

Required qualifications, capabilities, and skills

• Strong understanding of middle office/operations concepts (trade lifecycle, controls, reconciliations, breaks, and settlements/confirmations as applicable).
• Ability to connect Front Office needs with operational delivery and control requirements.
• Excellent written and verbal communication skills, including producing executive-ready materials.
• Proven experience running senior stakeholder forums, governance routines, and escalation paths.
• Strong financial acumen, including experience with budgets, cost governance, vendor/contract management, and/or productivity programs.
• Demonstrated ability to influence without authority and align diverse teams to outcomes.
• Structured problem-solving skills; able to convert ambiguity into clear plans and decisions.
• Operational rigor and disciplined follow-through (cadence, tracking, action management).
• Strong integrity and control mindset; comfort partnering with risk/control stakeholders.

Preferred qualifications, capabilities, and skills

• Experience supporting markets businesses in a middle office, operations, or business management capacity.
• Experience leading change delivery across Operations and Technology in complex stakeholder environments.
• Advanced proficiency with KPI design/reporting and executive storytelling (e.g., concise narrative + metrics).
• Familiarity working with Finance, Risk, Compliance, Operational Risk/Controls, and Procurement/Vendor partners.