Trading Services Analyst

JPMorgan Chase & Co.; Newark (DE); On-site; USD 80,000 - 110,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Trading Services Analyst in Newark, DE to connect the front office, clients, and tech/ops partners, ensuring smooth trade execution and reconciliations. The role acts as a liaison, investigates inquiries, monitors trade flows, and communicates solutions in a fast-paced environment.

You will collaborate across business, technology, and operations to determine priorities and release details while delivering proactive support and training to new users.

Qualifications

• At least 2 years of financial industry experience.
• In-depth knowledge of Excel, PowerPoint, and Internet technologies.
• Highly disciplined, a self-starter, and able to execute assignments independently.
• Team player with strong work ethic and professionalism.
• Attention to detail with superior written, verbal, and problem-solving skills.
• Excellent organizational and time management skills.
• Ability to communicate with all levels within the Line of Business.
• Flexible, dynamic environment requiring creative and strategic thinking.

Responsibilities

• Provide end-to-end trade flow support across all product channels globally.
• Monitor ongoing support needs to address changes and gaps.
• Drive continuous improvement efforts while reducing risk across all touch-points in the trade path.
• Ensure accurate and timely escalation and resolution of all inquiries.
• Address ad hoc queries from operations, technology, and the front office.
• Facilitate training for new application users.
• Collaborate with business, technology, and operations to determine priorities, release schedules, and requirements for future enhancements.

Skills

Independent worker

Team player

Communication

Problem-solving

Time management

Attention to detail

Organizational skills

Creativity & strategic thinking

Professionalism

Self-starter

Education

Bachelor’s degree

Tools

Excel

PowerPoint

Internet technologies

Job description

This Trading Services Analyst role is the connective tissue between the front office, clients, and our tech/ops partners, keeping trade execution and reconciliations running smoothly. We’re excited to learn how you solve problems under pressure.

As a Trading Services Analyst, in our Trading Services team you'll serve as a vital resource for the front office and client-facing stakeholders. You'll act as the liaison between the business, technology, control partners, and operations. Your role includes the investigation of inquiries, monitoring trade execution flows, trade reconciliations, and the fundamental understanding of our trading platforms and systems. You must be able to provide and communicate solutions (in person, by phone, and by email) in a fast-paced, high-pressure environment.

Job responsibilities

• Provide end-to-end trade flow support across all product channels globally
• Monitor ongoing support needs to address changes and gaps
• Drive continuous improvement efforts, while reducing risk across all touch-points in the trade path
• Ensure the accurate and timely escalation and resolution of all inquiries
• Address ad hoc queries from operations, technology, and the front office
• Facilitate training for new application users
• Work with the business, technology, and operations to determine priorities, schedule of releases, and detail of the requirements for future enhancements/products

Required qualifications, capabilities and skills

• At least 2 years of financial industry experience
• In-depth knowledge of Excel, PowerPoint, and Internet technologies
• Highly disciplined, a self-starter, and the ability to execute on assignments independently
• A team player who demonstrates work ethic and consistently demonstrates a high-level of professionalism
• Attention to detail with superior written, verbal, and problem-solving skills
• Excellent organizational and time management skills
• Ability to communicate with all levels within the Line of Business
• Strong capacity for operating in a flexible, dynamic environment where creative and strategic thinking is required

Preferred qualifications, capabilities and skills

• Bachelor’s degree strongly