Trade & Sales Support Specialist

BenchMade Modern; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

BenchMade Modern is seeking a Trade & Sales Support Specialist to grow our Trade Program and strengthen relationships with interior designers and trade partners. You will manage trade accounts from inquiry to delivery and post-sale, coordinating orders and delivering exceptional service.

In this fast-paced role, you will onboard new clients, educate them on program benefits, prepare quotes, and track activity across Shopify, Monday.com, Zendesk, and internal systems.

Qualifications

• 5+ years of experience in trade sales, account management, or client support in furniture/design.
• Understand interior design trade and the needs of designers and trade clients.
• Highly organized with excellent communication and time management.
• Experience with Shopify, Monday.com, Zendesk, or similar e-commerce/CRM tools.
• Thrives in a fast-paced, collaborative environment delivering exceptional customer experiences.

Responsibilities

• Grow the Trade Program through outreach and relationship building with interior designers and trade partners.
• Onboard new trade clients and educate them on program benefits and product offerings.
• Track outreach and client activity in Monday.com.
• Serve as primary contact for trade clients from inquiry through delivery and post-sale support.
• Build long-term client relationships through responsive, personalized service.
• Manage trade orders, including product, fabric, size, and shipping updates, coordinating with internal teams.
• Support returns and exchanges by gathering details and coordinating with internal teams.
• Prepare quotes, custom order requests, and pricing for trade clients.
• Respond promptly to trade inquiries via phone and email.
• Coordinate swatch and sample requests and track fulfillment.
• Maintain accurate client, order, and communication records across Shopify, Monday.com, Zendesk, and other systems.

Skills

Trade sales

Account management

Client support

Organization

Communication

Time management

E-commerce platforms

Tools

Shopify

Monday.com

Zendesk

Job description

About the Role

We're looking for a Trade & Sales Support Specialist to help grow our Trade Program and build lasting relationships with interior designers and trade partners. As a key member of the Sales Team, you'll drive new business, manage trade accounts, coordinate order updates, and deliver exceptional support from initial inquiry through post-sale, ensuring a seamless client experience.

Key Responsibilities

Trade Program Growth

• Grow the Trade Program through proactive outreach and relationship building with interior designers and trade partners.
• Onboard new trade clients and educate them on program benefits and product offerings.
• Track outreach and client activity in Monday.com.

Trade Account Management

• Serve as the primary point of contact for trade clients from inquiry through delivery and post-sale support.
• Build long-term client relationships through responsive, personalized service.
• Manage trade orders, including product, fabric, size, and shipping updates, while coordinating with internal teams.
• Support returns and exchanges by gathering details and partnering with internal teams on resolution.
• Prepare quotes, custom order requests, and pricing for trade clients.
• Respond promptly to trade inquiries via phone and email.
• Coordinate swatch and sample requests and track fulfillment.
• Maintain accurate client, order, and communication records across Shopify, Monday.com, Zendesk, and other internal systems.

You're a Great Fit If You

• Have 5+ years of experience in trade sales, account management, or client support within the furniture, interiors, or design industry.
• Understand the interior design trade and the needs of designers and trade clients.
• Are highly organized with excellent communication and time management skills.
• Have experience with Shopify, Monday.com, Zendesk, or similar e-commerce and CRM platforms.
• Thrive in a fast-paced, collaborative environment and enjoy delivering exceptional customer experiences.