Trade Sales Specialist

Lulu and Georgia; United States; On-site; USD 105,000 - 115,000; Full time

Job summary

Lulu and Georgia is seeking a Trade Sales Specialist to support the Territory Sales Manager. The role focuses on customer service, managing inquiries, and sales support in a fast-paced environment. Ideal candidates will possess experience in sales and customer service, along with strong organizational and communication skills.

Benefits

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Qualifications

• Experience in the furniture or luxury goods industries preferred.
• Ability to manage customer inquiries effectively.
• Strong organizational skills with a focus on accuracy.

Responsibilities

• Manage and respond to inbound customer inquiries through Zendesk.
• Assist in writing up quotes and processing transactions.
• Collaborate with the Territory Sales Manager to execute sales strategies.

Skills

Customer service

Sales support

Attention to detail

Multitasking

Problem-solving

Education

2+ years in sales or customer service

Tools

Salesforce

Shopify

Job description

The Trade Sales Specialist plays a vital role in supporting the Territory Sales Manager by assisting in managing key customer accounts, ensuring efficient order processing, and providing high-level customer service. This position requires a customer-focused individual who thrives in a fast-paced environment and is committed to contributing to the growth of Lulu and Georgia. The Trade Sales Specialist will handle inbound pre-purchase inquiries through Zendesk, offering potential clients detailed product information and addressing any questions to drive sales. Additionally, they will collaborate with the Trade Support Team to manage all post-purchase inquiries, ensuring smooth order fulfillment, returns, and customer satisfaction.

Key Responsibilities:

• Inbound Pre-Purchase Inquiries: Manage and respond to inbound customer inquiries through Zendesk, providing timely, informative, and accurate responses regarding products, pricing, availability, and any other pre-purchase questions
• Invoice/Order Management: Assist in writing up quotes and draft invoices, processing transactions, and following up with customers on payment status as needed. As needed, partner with the supply chain team for hold requests
• CRM Management: Maintain accurate and up-to-date records in Salesforce and Shopify regarding client interactions, sales opportunities, and progress on open orders
• Sales Support: Collaborate closely with the Territory Sales Manager in executing sales strategies, tracking performance, and identifying opportunities to grow the customer base
• Event Support: Assist in organizing and coordinating regional events and trade shows to promote the brand and engage with customers
• Team Collaboration: Work closely with other departments, such as supply chain, operations, marketing, and product teams, to ensure alignment and successful sales execution
• Reporting: Assist with preparing sales reports, tracking KPIs, and providing necessary updates to the Territory Sales Manager

Qualifications:

• 2+ years of experience in sales, customer service, or an administrative support role, preferably within the furniture, home décor, or luxury goods industries
• Strong administrative skills with experience working in Shopify a plus
• Familiarity with CRM systems (Salesforce, HubSpot, etc.) and basic Microsoft Office skills (Excel, Word, PowerPoint)
• Excellent written and verbal communication skills
• Strong attention to detail and organizational abilities
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Positive, can-do attitude with a passion for customer service and problem-solving
• Ability to collaborate effectively with cross-functional teams and support the broader sales efforts
• Team-oriented with the ability to support and complement the efforts of the Territory Sales Manager
• Proactive and solution-focused approach to addressing customer needs and issues.
• Highly organized, with a focus on accuracy and efficiency in all tasks
• Ability to work independently while also being a collaborative team player
• A passion for design, home décor, and the ability to convey that enthusiasm to customers

To Apply: Please email [e-mail] with resume and “Trade Sales Specialist” in the subject line.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

• Industries

  Retail Furniture and Home Furnishings

Referrals increase your chances of interviewing at Lulu and Georgia by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

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