Trade Project Coordinator

Pella Windows & Doors, Pella Northland; Brooklyn Park (MN); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Benefits

Paid Time Off

Job summary

Pella Northland is seeking a Project Coordinator to join our Minnesota team. You will support quotes, purchasing, scheduling, and delivery coordination to ensure an exceptional customer experience after the sale.

You will build strong relationships with contractors, building owners, and homeowners, coordinating deliveries and installations while providing timely updates and problem resolution. This role requires attention to detail and teamwork.

Qualifications

• High school diploma or GED required; AA/technical degree preferred.
• 1–2 years in customer service or administrative support is preferred.
• Experience with a highly technical product is desirable.

Responsibilities

• Provide quality customer service to internal and external customers daily via telephone, email, text and in-person communication.
• Manage product delivery scheduling and details, ensuring timely fulfillment of orders and installation success.
• Coordinate recovery processes and solutions for shortages and damaged product.
• Provide project updates and support to customers across product delivery, availability, scheduling, and homeowner follow-up.
• Develop long-term relationships with general contractors, building owners, and consumer clients.
• Coordinate service appointments and follow-up as needed.
• Procure products from vendors and manufacturing facilities, maintaining accuracy and timeliness.
• Record and update task details to ensure clear communication with customers.
• Oversee installation requirements and scheduling, communicating throughout the process.
• Assist in researching open receivables and support collections.
• Promote continuous improvement within the department.
• Handle special projects and other duties as assigned.

Skills

Attention to detail

Verbal communication

Written communication

Multitasking

Customer focus

Computer aptitude

Teamwork mentality

Results oriented

Technical product experience

High school diploma or GED

Customer service experience

Education

High School Diploma or GED

AA or Technical degree preferred

Job description

Are you looking for a career where you are empowered to be extraordinary? Do you want the opportunity to be part of a company where employees treat one another like family and do right by their customers every day? Well, you've come to the right place. At Pella, care is not a just a word – it's a legacy. We exist to improve the living experience of our customers and enrich the lives of our team members.Care is what sparks Pella Passion. It's our mission to be the desired window and door brand by delivering a reliable, responsive and uniquely memorable experience that exceeds our customer's expectations. If you're as customer focused as we are, are passionate about selling a product you can confidently put your name on, and if you're looking for a career, not just another job, this is the place for you.

The Project Coordinator Team at Pella Northland is focused on delighting our customers in their interactions with Pella following the sale of our product and preceding the delivery or installation. They excel in making sure that the customer experience with Pella is world class by coordinating quoting, purchasing, scheduling, and delivery of customer orders. They play a critical role in explaining the process and what to expect out of it, as well as making sure their customers have everything they could need to have the best possible experience with Pella!

Pella is a great company to work for, but don't just take our word for it! Our Team recently participated in the Gallup Survey and scored us a 4.38/5 for overall satisfaction!

Here's what winning looks like in this role:

• Provides quality customer service to internal and external customers daily via telephone, email, text and in-person communication.
• Manage product delivery scheduling and details, ensuring timely fulfillment of orders and installation success.
• Manage recovery process and help coordinate solutions for shortages and damaged product
• Provide exceptional support and project updates to our customers in the following potential areas:
  • Product delivery
  • Product availability
  • Scheduling coordination
  • Homeowner follow-up communication
• Develop long-term, mutually beneficial relationships with general contractors, building owners, and consumer clients
• Coordinating service appointments along with appropriate follow-up as needed
• Purchasing product from vendors and our corporate manufacturing facilities, timely and accurately
• Recording all details as necessary along with appropriately updating tasks to manage clear and consistent communication for our customers.
• Manage and coordinate product installation requirements and scheduling, ensuring excellent communication throughout the entire process to maximize available resources.
• Assist in researching open receivables status and supporting the team in collecting receivables.
• Promote and facilitate continuous improvement activities in the department.
• Special projects and other duties as assigned and based on business necessity
• Strive for 100% "Very Satisfied" customers

Skills needed to win:

• Strong attention to detail
• Strong verbal and written skills
• Ability to multitask and excel in a fast-paced environment
• Customer Focused
• Strong Computer aptitude
• Positive Energy & Teamwork Mentality
• Results Orientated, Goal Driven & Self Motivated
• Experience working with a highly technical product is desirable
• Must have High School Diploma or GED, AA or Technical degree preferred
• 1-2 years customer service or general business/administrative experience preferred

Salary: $25-$27 per hour

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401k Benefits
• Paid Time Off