Trade Desk Support

The Cypress Group; New York (NY); Hybrid; USD 110,000 - 165,000; Full time

Job summary

The Cypress Group is seeking a Trade Desk Specialist for its Electronic Trading / FX Markets team in the United States. You will support a high-performance, low-latency trading platform serving institutional clients globally, monitor systems, troubleshoot issues, and collaborate with technology, operations, and client-facing teams to ensure a seamless trading experience.

Ideal candidates have 3–5 years of experience in electronic trading or technical operations, a solid understanding of FX

Qualifications

• Bachelor's degree or equivalent experience.
• 3–5 years supporting electronic trading platforms, financial markets, or technical operations.
• Strong understanding of electronic trading environments and market infrastructure.
• Working knowledge of FX markets preferred.
• Experience using Linux in production.
• Strong SQL skills for querying data.
• Knowledge of FIX protocol and electronic trading connectivity.
• TCP/IP networking troubleshooting.

Responsibilities

• Serve as primary contact for institutional clients, providing real-time support for trading and platform inquiries.
• Troubleshoot complex technical and operational issues involving APIs, connectivity, and workflows.
• Document incidents, root cause analyses, and resolutions for continuous improvement.
• Guide and support junior team members during daily operations and incidents.
• Perform pre-market system health checks and ensure platform readiness.
• Monitor trading activity, market data feeds, and system performance throughout the day.
• Escalate issues appropriately while communicating with internal stakeholders.
• Maintain operational procedures, documentation, and monitoring processes.

Skills

Bachelor's degree / equivalent

Trading platform support

SQL

Linux

Networking (TCP/IP)

Analytical skills

Communication

Education

Bachelor's degree or equivalent

Tools

Linux

SQL

FIX protocol

Jira

Job description

Trade Desk Specialist – Electronic Trading / FX Markets

A leading global financial markets and trading technology organization is seeking a Trade Desk Specialist to join its Electronic FX Operations team. This position offers the opportunity to support a high-performance, low-latency electronic trading platform serving institutional clients across global financial markets.

Working as part of a collaborative global operations team, you will provide real-time client support, monitor trading systems, troubleshoot technical issues, and partner closely with technology, operations, and client-facing teams to ensure a seamless trading experience.

This is an excellent opportunity for professionals who enjoy working in fast-paced financial markets and want to deepen their expertise in electronic trading, market infrastructure, and financial technology.

Key Responsibilities

Trading Desk & Client Support

• Serve as a primary point of contact for institutional clients, providing real-time support for trading, connectivity, market data, and platform-related inquiries.
• Troubleshoot complex technical and operational issues involving APIs, trading workflows, connectivity, and system functionality.
• Document incidents, root cause analysis, and resolutions to support continuous improvement.
• Provide guidance and technical support to junior team members during daily operations and critical incidents.

Trading Platform Operations

• Perform pre-market system health checks and ensure platform readiness before the trading session begins.
• Continuously monitor trading activity, market data feeds, and system performance throughout the trading day.
• Escalate operational or technical issues appropriately while maintaining clear communication with internal stakeholders.
• Maintain operational procedures, documentation, and monitoring processes.

Technical Support

• Diagnose production issues using Linux command-line tools, log analysis, and network troubleshooting techniques.
• Utilize SQL to investigate trading and operational data.
• Support client onboarding, API certification, and connectivity testing.
• Partner with engineering teams to investigate production issues, perform root cause analysis, and implement long-term improvements.

Trading Operations

• Monitor market activity for trading anomalies, pricing discrepancies, and operational issues.
• Coordinate with internal teams and external market participants to resolve trading-related concerns.
• Assist with onboarding institutional trading clients and validating production readiness.

Process Improvement

• Collaborate across Operations, Technology, and Client Services to improve workflows and client experience.
• Contribute to operational enhancements, documentation, automation initiatives, and platform stability projects.

Qualifications

• Bachelor's degree or equivalent experience.
• 3–5 years of experience supporting electronic trading platforms, financial markets, or technical operations.
• Strong understanding of electronic trading environments and financial market infrastructure.
• Working knowledge of FX markets is highly preferred.
• Experience using Linux in a production environment.
• Strong SQL skills for querying and analyzing operational data.
• Knowledge of FIX protocol and electronic trading connectivity.
• Understanding of TCP/IP networking and troubleshooting connectivity issues.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong written and verbal communication skills with experience supporting institutional clients.
• Experience using ticketing systems such as Jira or similar platforms.

Preferred Qualifications

• Experience working in a global or 24/5 trading support environment.
• Knowledge of market data protocols such as ITCH.
• Experience with Linux performance monitoring and system diagnostics.
• Python or other scripting languages for automation.
• Experience developing operational procedures and technical documentation.
• Background supporting institutional trading clients, banks, asset managers, or broker-dealers.

Schedule

• Standard coverage aligned with the U.S. trading session (approximately 11:00 AM–7:00 PM ET).
• Hybrid work environment with four days onsite each week.
• Participation in an on-call rotation for occasional weekend and holiday market support, including limited remote Sunday coverage.

What You'll Find

• Opportunity to support a mission-critical institutional trading platform.
• Exposure to global financial markets and cutting-edge trading technology.
• Collaborative environment with direct interaction across operations, technology, and client-facing teams.
• Competitive compensation, performance incentives, comprehensive benefits, retirement savings plan, paid time off, professional development opportunities, and career growth within a global organization.