Trade and Working Capital Operations Manager

Jobtailor; Miami (FL); On-site; USD 140,000 - 200,000; Full time

Job summary

Jobtailor in Miami, FL seeks a senior leader to manage Trade & Working Capital Operations, including LCs, trade loans, and receivables/payables, ensuring compliance and strong controls. You will lead a team, optimize workflows, and drive digitization with cross-functional partners.

The role requires deep knowledge of trade finance products, risk management, and regulatory requirements, with oversight of external vendors and audit readiness.

Qualifications

• 10+ years of experience in Commercial and Standby Letters of Credit, Trade Services, Documentary Collections, Trade Finance Operations, Trade Loans, Working Capital Finance, or related banking operations functions
• 5-7 years of experience managing employees, directing operational functions, overseeing complex workflows, and maintaining operational controls within a regulated financial services environment
• 5-7 years of experience reviewing and approving complex transaction activity, resolving operational issues, managing escalations, and exercising independent judgment on operational, regulatory, compliance, and business risk
• 2-4 years of experience leading operational efficiency initiatives, process improvements, system implementations, automation efforts, or operating model enhancements within a banking environment
• 2-4 years of experience supporting audits, regulatory examinations, remediation activities, risk management initiatives, and operational governance programs
• 2-4 years of experience managing vendor relationships, service performance, and compliance with contractual, regulatory, and operational requirements
• Advanced knowledge of Standby Letters of Credit, Commercial Letters of Credit, Documentary Collections, Trade Loans, Trade Payables & Receivables, and related Trade Finance products and servicing activities

Responsibilities

• Manage and oversee day-to-day Trade & Working Capital Operations, including Letters of Credit, Trade Loans, Trade Payables and Receivables activities, issuance, amendments, document examination, discrepancies, claims, draws, payments, expiries, cancellations, disbursements, advances, booking, reporting, and servicing
• Manage and direct assigned staff and operational functions, including workload allocation, performance management, coaching, training, cross-training, succession planning, regulatory accountability, and professional development
• Review and approve complex transaction activity and operational exceptions within delegated authority
• Oversee operational controls, procedures, quality assurance, exception management, escalations, audit readiness, regulatory examination support, and remediation efforts
• Ensure required credit, regulatory, legal, compliance, and operational approvals are obtained and activities follow applicable policies and delegated authorities
• Manage vendor relationships and monitor quality standards, service levels, contractual obligations, control expectations, regulatory requirements, and Bank policies
• Supervise oversight of residential portfolio servicing activities performed by external vendors
• Coordinate with Compliance, Risk, Legal, Vendor Management, business partners, and vendors to ensure compliance
• Lead operational efficiency, digitization, automation, and process improvement initiatives
• Partner with Product, Technology, PMO, Credit, Compliance, Finance, Treasury, Legal, Audit, and vendors on initiatives, implementations, workflow design, testing, and process improvements
• Provide technical leadership for complex Trade Finance products and activities
• Direct operational risk management and issue resolution, including control-gap identification, corrective actions, and escalation of significant issues
• Prepare, review, and present operational reporting, metrics, risk summaries, issue updates, vendor oversight updates, and management information
• Maintain and enhance procedures, control documentation, job aids, training materials, and governance practices
• Perform other duties and special projects as assigned

Skills

Analytical

Problem-Solving

Decision-Making

Communication

Leadership

Project Management

Change Management

Education

Bachelor's Degree in Business Administration, Finance, Accounting, Operations, or related field

CDCS - Certified Documentary Credit Specialist

CTP - Certified Treasury Professional

Job description

• Manage and oversee day-to-day Trade & Working Capital Operations, including Letters of Credit, Trade Loans, Trade Payables and Receivables activities, issuance, amendments, document examination, discrepancies, claims, draws, payments, expiries, cancellations, disbursements, advances, booking, reporting, and servicing
• Manage and direct assigned staff and operational functions, including workload allocation, performance management, coaching, training, cross-training, succession planning, regulatory accountability, and professional development
• Review and approve complex transaction activity and operational exceptions within delegated authority
• Oversee operational controls, procedures, quality assurance, exception management, escalations, audit readiness, regulatory examination support, and remediation efforts
• Ensure required credit, regulatory, legal, compliance, and operational approvals are obtained and activities follow applicable policies and delegated authorities
• Manage vendor relationships and monitor quality standards, service levels, contractual obligations, control expectations, regulatory requirements, and Bank policies
• Supervise oversight of residential portfolio servicing activities performed by external vendors
• Coordinate with Compliance, Risk, Legal, Vendor Management, business partners, and vendors to ensure compliance
• Lead operational efficiency, digitization, automation, and process improvement initiatives
• Partner with Product, Technology, PMO, Credit, Compliance, Finance, Treasury, Legal, Audit, and vendors on initiatives, implementations, workflow design, testing, and process improvements
• Provide technical leadership for complex Trade Finance products and activities
• Direct operational risk management and issue resolution, including control-gap identification, corrective actions, and escalation of significant issues
• Prepare, review, and present operational reporting, metrics, risk summaries, issue updates, vendor oversight updates, and management information
• Maintain and enhance procedures, control documentation, job aids, training materials, and governance practices
• Perform other duties and special projects as assigned

Requirements

• 10+ years of experience in Commercial and Standby Letters of Credit, Trade Services, Documentary Collections, Trade Finance Operations, Trade Loans, Working Capital Finance, or related commercial banking operations functions
• 5-7 years of experience managing employees, directing operational functions, overseeing complex workflows, and maintaining operational controls within a regulated financial services environment
• 5-7 years of experience reviewing and approving complex transaction activity, resolving operational issues, managing escalations, and exercising independent judgment on operational, regulatory, compliance, and business risk
• 2-4 years of experience leading operational efficiency initiatives, process improvements, system implementations, automation efforts, or operating model enhancements within a banking environment
• 2-4 years of experience supporting audits, regulatory examinations, remediation activities, risk management initiatives, and operational governance programs
• 2-4 years of experience managing vendor relationships, service performance, and compliance with contractual, regulatory, and operational requirements
• Advanced knowledge of Standby Letters of Credit, Commercial Letters of Credit, Documentary Collections, Trade Loans, Trade Payables & Receivables, and related Trade Finance products and servicing activities
• Advanced knowledge of UCP 600, ISP98, URDG 758, and related operational and legal considerations
• Strong knowledge of operational risk management, internal controls, quality assurance, segregation of duties, issue management, audit readiness, and regulatory expectations
• Strong knowledge of banking operations, servicing processes, workflow controls, transaction processing environments, and vendor oversight practices
• Knowledge of regulatory, compliance, contractual, and policy requirements impacting Trade Operations and related servicing activities
• Strong leadership and people management skills, including employee development, coaching, performance management, succession planning, delegation, and workforce planning
• Strong analytical, problem-solving, decision-making, judgment, communication, relationship management, collaboration, project management, and change management skills
• Ability to manage and direct department activities, establish priorities, allocate resources, and maintain operational continuity
• Ability to review, evaluate, and approve complex transaction activity and operational exceptions within delegated authority
• Ability to oversee operational controls, vendor performance, regulatory readiness, and remediation activities
• Ability to manage multiple priorities, projects, initiatives, audits, examinations, and escalated issues while maintaining accuracy, quality, and service standards
• Bachelor's Degree in Business Administration, Finance, Accounting, Operations, or related field; equivalent combination of education and relevant experience may be considered
• Certified Documentary Credit Specialist (CDCS), Certified Treasury Professional (CTP), or similar certification highly preferred

Core Competencies

Demonstrates advanced knowledge of Trade Finance Operations, including Letters of Credit and Trade Loans, while effectively managing operational controls, vendor relationships, and compliance within a regulated financial services environment. Proven ability to lead process improvement initiatives and ensure audit readiness and regulatory compliance.

Highest-signal resume keywords

• Trade Finance Operations Management
• Operational Risk Management
• Vendor Relationship Management
• Process Improvement Initiatives
• Leadership and People Management

Hard Skills

• Letters of Credit
• Trade Loans
• Documentary Collections
• Trade Payables
• Trade Receivables
• Operational Controls
• Regulatory Compliance
• Audit Readiness
• Quality Assurance
• Transaction Processing

Soft Skills

• Analytical Skills
• Problem-Solving
• Decision-Making
• Communication
• Collaboration

Certifications & Qualifications

• Certified Documentary Credit Specialist (CDCS)
• Certified Treasury Professional (CTP)

Industry Keywords

• Commercial Banking
• Financial Services
• Regulatory Examination
• Operational Governance
• UCP 600
• ISP98
• URDG 758