TRACK PMS Expert & Systems Troubleshooter

CS Outsource; Puerto Rico; On-site; USD 90,000 - 130,000; Full time

Job summary

CS Outsource seeks an experienced TRACK PMS Expert / Webmaster to own the company's use of TRACK PMS. You will manage configurations, troubleshoot issues, and coordinate with TRACK's provider to resolve complex problems.

The ideal candidate has hands-on TRACK PMS expertise, strong problem-solving skills, and can independently drive improvements in workflows and integrations across platforms used by the business.

Qualifications

• Expert-level, hands-on experience with TRACK PMS is required.
• Strong knowledge of TRACK PMS functionality, workflows, settings, and configurations.
• Proven experience troubleshooting TRACK-related technical issues.
• Experience troubleshooting integrations, data synchronization, and system errors.
• Ability to investigate issues independently and identify the underlying cause.
• Comfortable communicating directly with software providers and technical support teams.
• Strong technical troubleshooting and problem-solving skills.
• Excellent attention to detail and ability to manage issues through resolution.
• Ability to work independently and take full ownership of technical problems.
• Strong written and verbal communication skills.

Responsibilities

• Manage and maintain the company's day-to-day use of TRACK PMS.
• Troubleshoot TRACK-related technical and system issues.
• Investigate errors, system problems, and synchronization issues.
• Monitor and troubleshoot integrations between TRACK and other platforms.
• Review and manage TRACK settings, configurations, workflows, and processes.
• Identify root causes of technical and operational issues within TRACK.
• Work directly with TRACK's support and technical teams to resolve complex issues.
• Clearly document issues and provide relevant technical information to the TRACK provider.
• Follow up with the provider until issues are fully resolved.
• Support internal team members with TRACK-related questions and usage issues.
• Identify opportunities to improve workflows, configurations, and overall use of TRACK.
• Serve as the company's internal subject-matter expert and primary point of contact for TRACK PMS.
• Maintain documentation of recurring issues, solutions, configurations, and processes.

Skills

TRACK PMS

PMS expert

Troubleshooting

Integrations

Documentation

Vendor communication

System configurations

Independent problem-solving

Written and verbal communication

Job description

CS Outsource seeks an experienced TRACK PMS Expert / Webmaster to own the company's use of TRACK PMS. You will manage configurations, troubleshoot issues, and coordinate with TRACK's provider to resolve complex problems.

The ideal candidate has hands-on TRACK PMS expertise, strong problem-solving skills, and can independently drive improvements in workflows and integrations across platforms used by the business.