TPT Support Analyst: Elevate Educator & Seller Experience

IXL Learning; Raleigh (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

IXL Learning, headquartered in Raleigh, NC, is seeking a customer-focused individual for their Teachers Pay Teachers customer support team. This role requires developing product expertise, responding to customer inquiries, and collaborating with product teams to enhance services.

Candidates should have a BA/BS degree and at least one year of customer-facing experience. Strong communication, critical thinking, and organizational skills are essential. Interest in K-12 educational technology is a plus!

Qualifications

• 1+ year of experience in a customer facing role.
• Exceptional critical thinking and research skills.
• Detail-oriented and organized.

Responsibilities

• Provide timely and accurate solutions to customer inquiries.
• Gather customer feedback and feature requests.
• Develop and maintain product expertise.

Skills

Strong written and oral communication skills

Critical thinking

Problem-solving skills

Customer service experience

Education

BA/BS degree

Job description

IXL Learning, headquartered in Raleigh, NC, is seeking a customer-focused individual for their Teachers Pay Teachers customer support team. This role requires developing product expertise, responding to customer inquiries, and collaborating with product teams to enhance services.

Candidates should have a BA/BS degree and at least one year of customer-facing experience. Strong communication, critical thinking, and organizational skills are essential. Interest in K-12 educational technology is a plus!