K-12 School Purchases Specialist

IXL Learning; Raleigh (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

IXL Learning is seeking a driven, customer-focused, and analytical team member to join our Teachers Pay Teachers schools purchasing group in Raleigh, NC. You will learn TPT products and processes to ensure positive interactions with school buyers, fulfill orders, handle exemptions, and provide email/phone support to teachers and administrators.

The role emphasizes attention to detail, strong communication, and the ability to work under pressure while delivering high-quality customer experiences.

Qualifications

• 1-2 years of customer service or related experience.
• BA/BS degree required
• Strong written and oral communication skills
• Detail-oriented and exceptionally organized
• Ability to stay calm and focused under pressure
• Ability to perform repetitive tasks with a high degree of accuracy
• Motivated self-starter
• Interest in K-12 education!

Responsibilities

• Learn TPT's products, services, processes, and tools to ensure a polished, positive interaction with school buyers
• Fulfill purchase orders, including moving orders through the cycle, following up with schools about orders, and answering questions from our users
• Ensure all individual orders are processed in a timely manner
• Manage the exemptions process, including moving requests through the cycle, troubleshooting for school users, and answering sales tax questions
• Provide email and phone support to teachers and school administrators
• Learn to do the necessary background research to deliver high-quality customer experiences
• Be able to answer all ticket types with additional support as needed
• Stay up-to-date with site changes and policies

Skills

Customer service

BA/BS degree

Communication

Detail-oriented

Under pressure

Self-starter

Interest in education

Education

BA/BS degree

Job description

IXL Learning is seeking a driven, customer-focused, and analytical team member to join our Teachers Pay Teachers schools purchasing group in Raleigh, NC. You will learn TPT products and processes to ensure positive interactions with school buyers, fulfill orders, handle exemptions, and provide email/phone support to teachers and administrators.

The role emphasizes attention to detail, strong communication, and the ability to work under pressure while delivering high-quality customer experiences.