EdTech Customer Support Analyst (TPT)

IXL; Raleigh (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

IXL in Raleigh is seeking an Associate Customer Support Analyst to provide outstanding customer service for Teachers Pay Teachers. The role involves supporting customers, troubleshooting issues, and gathering feedback to enhance products.

The ideal candidate has a BA/BS degree and at least a year in a customer-facing role, with a strong interest in educational technology. This full-time position requires 40 hours a week, including a weekend day.

Qualifications

• 1+ year of experience in a customer-facing role.
• Self-starter who takes initiative and is able to work independently and as a team.
• Interest in K-12 educational technology.

Responsibilities

• Develop and maintain a high level of product expertise.
• Provide timely and accurate solutions to customer questions.
• Gather customer feedback and feature requests.

Skills

Strong written and oral communication skills

Critical thinking

Research skills

Problem-solving skills

Detail-oriented

Organizational skills

Education

BA/BS degree

Job description

IXL in Raleigh is seeking an Associate Customer Support Analyst to provide outstanding customer service for Teachers Pay Teachers. The role involves supporting customers, troubleshooting issues, and gathering feedback to enhance products.

The ideal candidate has a BA/BS degree and at least a year in a customer-facing role, with a strong interest in educational technology. This full-time position requires 40 hours a week, including a weekend day.