Mortgage TPO Processing Manager

First Tech Federal Credit Union; Hillsboro (OR); Hybrid; USD 93,000 - 112,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Paid time off and holidays

Employee pricing on lending products

Job summary

First Tech Federal Credit Union seeks a Manager, Mortgage TPO Processing to lead daily third-party origination operations. You will oversee document collection, review, and underwriting support while driving timely processing and broker satisfaction.

You will coach a team, monitor SLAs, and partner with Account Executives, Underwriting, and Closing to move broker-submitted loans through the origination lifecycle.

Qualifications

• 5+ years in mortgage operations, processing, or related fields.
• Experience leading a diverse team with coaching and performance management.
• Regulated environment experience and understanding of controls.
• Knowledge of loan processing, documentation, and record maintenance.
• Ability to drive priorities and meet goals in a fast-paced setting.

Responsibilities

• Manage daily TPO loan processing operations and validate borrower documents.
• Collaborate with brokers and internal partners to move loans through processing.
• Lead and develop a team with coaching and growth opportunities.
• Monitor pipeline, SLAs, and workflow to meet funding goals.
• Partner with executives to move broker-submitted loans efficiently.
• Identify workflow issues and implement efficiency improvements.
• Maintain departmental procedures for consistency and scalability.
• Support strategic initiatives and technology implementations.
• Analyze data and trends to improve resource use.

Skills

Mortgage operations

Team leadership

Regulatory compliance

Loan processing

Analytics

Communication

Education

Bachelor's degree or equivalent

Tools

Lending systems

Reporting tools

Documentation systems

Job description

Description

The Manager, Mortgage TPO Processing oversees the day-to-day execution of Third-Party Origination (TPO) loan processing activities, ensuring the accurate and timely preparation, review, and progression of mortgage loan files submitted through approved broker channels. This role leads a team of mortgage professionals, supports operational effectiveness, resolves workflow challenges, and drives consistent service delivery while ensuring compliance with established policies, procedures, and regulatory requirements.

Here's what you can expect from the job and what you need to be successful:

What You'll Do:

• Manage the daily operations of TPO loan processing functions, ensuring accurate review, collection, and validation of borrower documentation such as credit information, income and asset documentation, appraisals, and underwriting conditions.


• Effectively Collaborate with internal business partners and third-party brokers to coordinate activities, address escalated issues, and support the efficient movement of loan transactions through the processing lifecycle.


• Lead and develop a team of TPO processing professionals, providing coaching, performance feedback, training, and opportunities for professional growth.


• Monitor pipeline volume, workflow distribution, turn times, service-level agreements (SLAs), and operational performance to ensure processing objectives and funding goals are achieved.


• Partner closely with Account Executives, Underwriting, Closing, Funding, and Sales leadership to support the efficient movement of broker-submitted loans through the origination lifecycle.


• Identify and resolve operational issues, documentation deficiencies, and workflow blocks while implementing solutions that improve efficiency, quality, and broker satisfaction.


• Implement and maintain departmental procedures that support consistency, scalability, operational excellence, and best-in-class broker experience.


• Support strategic initiatives, technology implementations, and process improvement efforts that enhance operational effectiveness and strengthen TPO channel performance.


• Analyze operational data, performance metrics, and workflow trends to identify opportunities for process enhancement and improved resource utilization.

Essential Skills:

• Required Experience: 5+ years of experience in mortgage operations, processing, fulfillment, underwriting support, or lending operations.


• Some experience leading a diverse team including hiring, coaching and performance management


• Experience working within a regulated environment and applying operational controls and compliance requirements.


• Strong knowledge of loan processing practices, loan documentation requirements, record maintenance, and operational procedures, third party or mortgage lending experience preferred


• Demonstrated ability to lead teams, establish priorities, and achieve operational goals in a fast-paced environment.


• Strong analytical and problem-solving skills with the ability to evaluate information, identify issues, and implement effective solutions.


• Ability to manage competing priorities, coordinate resources, and adapt to changing business needs.


• Effective communication and relationship-building skills with the ability to work collaboratively across teams and functions.


• Knowledge of applicable regulations, policies, and quality standards impacting lending operations.


• Strong organizational skills and attention to detail with a focus on accuracy, consistency, and service excellence.


• Proficiency with lending systems, business applications, reporting tools, and process documentation.


• Required Education: Bachelor's degree in field relevant to role (or 4 additional years of relevant experience in lieu of a degree), advanced degree preferred.

Location:

Hillsboro Corporate Office | Hillsboro OR 97124

Work Arrangement:

Hybrid, with a minimum of 1 day per week in office

Target Compensation:

$93,000 to $111,500 annually + annual bonus

#LI-HYBRID

#INDMI

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who We Are:

Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees are eligible for:

• Traditional medical, dental, and vision coverage


• Generous 401(k) match


• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually


• Paid federal holidays


• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements:

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

First Tech is not currently offering Visa transfer/sponsorship for this position.