Toyota Arena Concession Cashier

ASM Global; Ontario (CA); On-site; USD 24,000 - 35,000; Part time

Job summary

Legends Global is seeking a Concessions Cashier for Toyota Arena to deliver exceptional food & beverage service at events. You will handle cash, operate the POS system, and maintain clean concession areas with a friendly, professional demeanor.

The role requires 21+ years of age, a high school diploma or GED, and flexibility to work evenings, weekends, and holidays. Union affiliation is part of employment terms at Toyota Arena.

Qualifications

• Must be 21 years or older as stated
• High school diploma or GED required
• Previous customer service and cash handling experience is preferred
• Basic math and cash handling skills are essential
• Must be able to work evenings, weekends and holidays
• Food handler certification may be required or supported by employer

Responsibilities

• Provide exceptional food & beverage service at Toyota Arena concessions
• Operate POS and handle cash accurately
• Maintain clean and organized concession stands and equipment
• Follow dress code and safety procedures
• Deliver friendly, professional guest service and resolve issues promptly
• Assist in stocking, setup and breakdown of concessions areas
• Support alcohol service and ensure proper sanitation practices

Skills

Customer service

Cash handling

Communication

Teamwork

Attention to detail

Education

High school diploma or GED

Tools

POS system

Job description

Position Title: Concession Cashier

Department: Food & Beverage

Reports To: Food & Beverage Manager

Compensation: $21.40 an hour

Classification: Part-Time, non-exempt

Location: Toyota Arena

Please note that the Toyota Arena employees are covered by a collective bargaining agreement with Unite Here Local 11, and a condition of employment is a union membership.

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

Position Description

The Concessions Cashier is responsible for providing exceptional food & beverage event day service to Toyota Arena guests, while exhibiting a warm, friendly and professional demeanor to build relationships that will enhance the guest experience.

Essential Functions

• Assists in maintaining, organizing and cleaning all equipment
• Attention to detail and consistency in every aspect of service
• Ensures all merchandizing and signage is properly displayed for each event
• Must adhere to the Company dress code which includes wearing black pants and non-slip soled closed toe shoes
• Obtain assigned workstation at beginning of shift
• Greet guests in a warm and welcoming manner
• Accurately use POS system while serving high volumes of guests in concessions stands
• Follow cash handling and tip reporting guidelines
• Expedite guest food orders in a timely manner at concession stands or portables
• Stock product, set up condiment stations, cashier stations and display baskets
• Thoroughly complete all station set-up and breakdown responsibilities
• Practice proper product control and handling of all inventory and equipment
• Partner with other team members to ensure food and beverage quality
• Assist in preparation of food items
• Check concessions equipment to ensure proper use
• Understand and execute responsible alcohol service
• Understand and maintain proper sanitation and food safety
• Be comfortable with the Arena and know how to navigate personally, as well as, assist guests
• Help maintain and ensure excellent customer service
• Abides by all Company policies in the Human Resources Policies and Procedures, the Business Code of Conduct
• Other duties as assigned

Experience/Training/Education Requirements

• Must be a minimum 21 years of age
• Highschool Diploma or GED
• Previous customer service and cash handling experience is a plus
• Basic math and cash handling experience
• Must be flexible, have a sense of urgency, be able to respond quickly and resourcefully to internal and external issues
• Working knowledge of food production techniques, purchasing, and sanitation procedures
• Excellent written and verbal communication skills
• Ability to take tasks that are not clearly defined and appropriately define problem, propose and implement solutions
• Must be able to work evenings, weekends, and holidays

License/Certificate

• A valid food handler's card is required for this position. The company will cover the cost of the training and compensate employees for the time spent completing the course. The certification must be obtained within 30 days of the hire date
• TIPS Certification

Ability to

• Provide a two-way communication and nurture an ownership environment with emphasis in positive motivation and teamwork
• Ability to work with minimal supervision
• Ability to interact with all levels of customers and staff including management
• Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours
• Communicate effectively both verbally and in writing with all staff and vendors.
• Be detail oriented
• Present a professional appearance and demeanor at all times during the workday
• Excellent organizational and planning skills
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Must be energetic, self-disciplined with a strong sense of initiative, is detail oriented and has a passion for delivering exceptional guest service.
• Positive attitude and neat appearance
• Work ethics encourages strong urgency and quality in a team environment

Physical and Environmental Requirements

Tasks are performed with modera