TownePlace Suites Las Vegas Henderson - Dual Assistant General Manager

Aimbridge Hospitality; Henderson (NV); On-site; USD 80,000 - 110,000; Full time

Job summary

TownePlace Suites Las Vegas Henderson in Aimbridge Hospitality seeks a Dual Assistant General Manager to oversee two hotels, ensuring guest satisfaction and profitable operations under the Manager on Duty.

You will supervise Guest Services, F&B, Food Production, Engineering, Accounting, Sales and Housekeeping, mentor managers and hourly staff, participate in sales calls, and ensure training and compliance with brand standards.

Qualifications

• At least 5 years progressive experience in a Rooms or F&B department in a hotel.
• Previous supervisory experience required.
• Proficient in Windows operating systems.
• Ability to analyze and act on financial data.
• Strong ability to handle high-pressure situations.

Responsibilities

• Lead guest and employee encounters with courtesy and service focus.
• Maintain regular attendance per standards and schedule.
• Ensure compliance with brand standards and safety regulations.
• Support departments in operations during GM absence.
• Assist in revenue generation and sales efforts.
• Develop managerial and hourly staff through training.
• Participate in required MOD coverage.

Skills

Supervisory experience

Windows proficiency

Financial literacy

Problem solving

Guest service

Education

4-year college degree

Tools

Windows OS

Job description

TownePlace Suites Las Vegas Henderson - Dual Assistant General Manager Aimbridge Hospitality

Schedule Full time

Job Type Regular

Description

The Dual Asst General Manager is responsible to ensure guest satisfaction and the efficient operation of 2 hotels by supervising operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of associates. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

Qualifications

• At least 5 years progressive experience in a Rooms or F&B department Hotel; or a 4-year college degree and at least 2 to 3 years experience in a Rooms or F&B department at a Hotel; or a 2-year college degree and at least 3 to 4 years of experience in a Rooms or F&B department at a Hotel.
• Previous supervisory experience required.
• Must be proficient in Windows Operating Systems.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include compliance with Aimbridge Hospitality's dress code and wearing a nametag when working (per brand standards).
• Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid.
• Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
• Use competencies from Aimbridge & Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
• Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions, greeting important clients and participating in sales calls with Sales Team members.
• Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs. Participate in (at a minimum) bi-weekly one-on-one's with the Department Heads to facilitate personnel development.
• Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
• Assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
• Participate in required M.O.D. coverage as scheduled.
• Ensure training in service standards is taking place in each department using the steps to effective training.
• Ensure recruiting, hiring and training for Guest Services based on occupancy.
• Be in the public areas during peak times, greeting guests and offering assistance as needed.
• Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit.
• Ensure that all scheduled meetings take place on the property.

PROPERTY INFORMATION

Renovated in late 2016, our hotel offers the extended-stay amenities and a central location to let visitors live like locals. We offer full kitchens, large workspaces and modular closets from The Container Store and discover routine on the road with free Wi‑Fi, daily hot breakfast and passes to EOS Fitness across the street. Situated in South Las Vegas, our hotel offers guests easy access to Sunset Station Casino, the Galleria Mall and Henderson Convention Center, The Hoover Dam is 30 minutes’ drive from the hotel, while the excitement of the Las Vegas Strip is only 20 minutes away. Travelers can indulge in the area's top‑notch cuisine and casinos, or catch some fresh air at Lake Las Vegas, Red Rock Canyon, or simply enter the Amargosa Trail from behind the hotel.