TownePlace Suites -Guest Room Attendant

Marquee Hospitality LLC.; Saint Joseph (MO); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Marquee Hospitality LLC. is seeking a Guest Room Attendant to maintain clean and attractive guestrooms in line with Brand Standards while delivering attentive and courteous service to guests.

Qualifications emphasize clear communication, the ability to multitask, and a professional appearance. The role requires physical endurance for lifting and standing during shifts, with hours that include weekends and holidays. Training will cover safety and hotel operations to ensure guest satisfaction.

Qualifications

• Must be able to effectively communicate both verbally and written with guests and colleagues.
• Must be able to multitask and prioritize departmental functions.
• Must maintain regular attendance and present a neat, professional appearance.

Connaissances

Communication skills

Multitasking

Attention to detail

Customer service

Description du poste

Guest Room Attendant

Guest Room Attendant is responsible for maintaining clean and attractive guestrooms to Brand Standards while providing attentive, courteous, and efficient service to all guests.

Physical Requirements

• Flexible hours Weekends & Holidays.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during the entire shift.

General Requirements

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with our company Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform, nametag, and footwear.
• Comply with Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to maintain the confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm, friendly, and positive attitude at all times.